Technical Lead

1 week ago

Dubai, United Arab Emirates Horizontal Digital Full time

**Technical Lead - Salesforce Marketing Cloud**

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

**We use these values to fuel superior results**:
**Lock arms**

We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

**Show hustle**

We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.

**Embrace change**

From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.

**Elevate empathy**

We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability**.**

**Never settle**

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us. Let’s talk about you.

Do you love learning about technology, having fun while you work, and delivering exceptional client outcomes? If so, this might be the role for you

**What you’ll do**:
**Client and Technical Delivery (80%)**
- Work closely with Project Managers, Functional Consultants, and with clients to architect digital marketing solutions through SFMC and related technology stack (CDP, Interaction Studio, Social Studio, Advertising Studio, Mobile Studio, Heroku etc.) to meet client needs and ensure the platform/product is leveraged efficiently and the go forward solution is easy to maintain and meets best practices.
- Identify business needs and design elegant technical and functional solutions.
- Become a trusted advisor to our clients and facilitate ongoing communications and guiding efforts to manage and exceed client expectations.
- Document technical processes and run analysis between current and future states.
- Collaborate with other architects and team members to detail, design, document, understand and/or deliver specifically technical specifications and solutions
- Collaborate with internal stakeholders (sales/pre-sales, engineering, other solution teams, etc.) to help customers maximize the value of their Salesforce Industry products and services.
- Designing transformational technical solutions and working directly with customers to meet their business requirements in accordance with industry best practices.
- Designing cross-cloud marketing automation solutions by utilizing a thorough understanding of various cloud platform integrations (AWS, Azure etc.) with SFMC
- Leading and mentoring the development teams on the project
- Responsible for ensuring that the system accurately meets the defined expectations of the business, ensuring that proper testing is implemented, and performance requirements are closely monitored by working with the development teams
- Responsible for creating and delivering, in a timely and accurate fashion, integrations with CRMs and workflow solutions. Knowledge of Salesforce/Apex, Force, Visualforce and J2EE technologies is a plus

**Salesforce Marketing Cloud Practice Development (20%)**
- Articulate Horizontal Digital Salesforce practice capabilities, offerings and value propositions.
- Advocate and implement best practice development methodology to drive quality delivery of enterprise solutions. Develop POCs or help customers and partners with complex coding tasks.
- Contributes to practice thought leadership and offerings.
- Identify and co-lead internal initiatives to grow the consulting practice; contribute to the overall knowledge base and expertise of the team.
- Participate in practice events and training (internal and/or external).
- Stay current on technical learning and trends.

**Who you are**:

- We work with our consultants to equip them with skills and experience to deliver the below expectation to clients.
- We set our clients up for success (proactive best practice leadership, clear expectations, assumptions validated).
- We know the business problem we are solving (validated before we build).
- We have agreement between client and team about what good looks like (written down).
- We build elegant, efficient solutions (find the right line between code and config, mínimal technical debt).
- We test our work before deploying (always).
- We treat our client's environment with care and respect (measure twice / cut once).
- We ask for help when we need it (we are aware of our blind spots).
- We are transparent (we communica

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