Operational Management for E-commerce

2 weeks ago


Al Barsha, United Arab Emirates MAAC HOME TRADING CO LLC Full time

Position**:Operational Manager**

Location**:Dubai, UAE**

Employment Type**:Full-time**

Additional**:Working 6 days a week**
- Job Summary:_

We are seeking a skilled and experienced Operational Manager to oversee the operational aspects of our e-commerce business. As an Operational Manager, you will be responsible for managing the day-to-day operations, streamlining processes, ensuring smooth order fulfillment, and maintaining high standards of customer service. You will collaborate with cross-functional teams to optimize operational efficiency and implement strategies to enhance the overall performance of the business.
- Responsibilities:_
- Oversee daily operations of the e-commerce business, ensuring smooth functioning and efficient processes.
- Monitor key performance indicators (KPIs) related to operational efficiency, order fulfillment, inventory management, and customer satisfaction.
- Collaborate with cross-functional teams, including logistics, warehousing, customer service, and marketing, to streamline processes and improve overall operational performance.
- Develop and implement operational policies, procedures, and best practices to ensure consistent quality and efficiency in all operations.
- Identify areas for process improvement and implement solutions to optimize operational efficiency and productivity.
- Monitor inventory levels, track product availability, and coordinate with suppliers to ensure timely replenishment.
- Work closely with the customer service team to address customer inquiries, resolve issues, and enhance customer satisfaction.
- Analyze sales and operational data to identify trends, patterns, and areas for improvement.
- Stay updated on industry trends and advancements in e-commerce operations, and suggest innovative strategies to stay competitive.
- Ensure compliance with relevant regulations, including data privacy, consumer protection, and shipping regulations.
- Requirements:_
- Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications are a plus.
- Proven experience in operational management, preferably in an e-commerce or retail environment.
- Strong knowledge of e-commerce operations, including order fulfillment, inventory management, logistics, and customer service.
- Proficiency in using e-commerce platforms, inventory management systems, and other operational tools.
- Excellent analytical and problem-solving skills, with the ability to identify issues, develop solutions, and drive continuous improvement.
- Strong leadership abilities, with the capacity to manage teams, delegate tasks, and foster a collaborative work environment.
- Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Effective communication and interpersonal skills to collaborate with internal teams, external partners, and stakeholders.
- Detail-oriented mindset with a focus on accuracy and quality.
- Flexibility and adaptability to work in a fast-paced, dynamic environment.

**Salary**: AED10,000.00 - AED15,000.00 per month

Ability to commute/relocate:

- Al Barsha: Reliably commute or planning to relocate before starting work (required)


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