Center Manager

5 months ago


Dubai, United Arab Emirates Zentral Full time

Member Experience:

- Build strong relationships with members, understanding their unique needs and preferences.
- Act as the primary point of contact for member inquiries, concerns and escalations.
- Ensure a high level of customer satisfaction by promptly addressing member issues and facilitating solutions.
- Organize and oversee community events, workshops, and networking opportunities to enhance member engagement.

Team Leadership:

- Recruit, train, and manage a team of Community Managers, Community Associates, and support staff.
- Foster a collaborative and inclusive team culture that aligns with ‘The Zentral’s’ values.
- Provide guidance, coaching, and mentorship to team members, enabling them to excel in their roles.

Operational Excellence:

- Oversee the day-to-day operations of the center, ensuring all facilities are well-maintained, clean, and functional.
- Collaborate with various departments to ensure smooth service delivery, including IT, maintenance, and facilities management.
- Manage the center's budget, monitor expenses, and work to optimize cost-efficiency without compromising quality.

Sales and Business Development:

- Collaborate with the sales team to attract and onboard new members.
- Showcase the center's features and benefits during tours, highlighting its suitability for potential members' needs.
- Contribute insights to the sales strategy based on member feedback and local market trends.

Community Engagement:

- Nurture a vibrant and inclusive community by encouraging interactions and connections among members.
- Identify opportunities to showcase members' successes, collaborations, and stories through various channels.
- Act as a representative of the ‘The Zentral’ brand within the local business community.

Health and Safety Compliance:

- Implement and enforce health and safety protocols to create a secure and compliant working environment.
- Stay updated on local regulations and guidelines, making necessary adjustments to the center's operations as required.

Job Requirements:

- Bachelor's degree in Business Administration, Hospitality, or a related field (Master's preferred).
- 5+ years of experience in Co-working space, Business Center, Freezone Authorities preferred.
- Strong leadership skills with a proven track record of managing and motivating teams.
- Excellent interpersonal and communication skills, both written and verbal.
- Customer-centric mindset with a passion for delivering exceptional experiences.
- Ability to handle multiple tasks and priorities in a fast-paced environment.
- Proficiency in using technology and software for managing operations and communication

**Salary**: AED8,000.00 - AED10,000.00 per month

Application Question(s):

- What is your present Salary: Expected salary: Notice Period:

- What is your Visa Status & Expiry date?

**Experience**:

- Admin, Operations, Hospitality in Business center: 5 years (required)



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