Customer Happiness Executive

3 weeks ago


Abu Dhabi, United Arab Emirates Wesco Abu Dhabi Full time

As a **Customer Happiness Executive**, you will play a crucial role in ensuring customer satisfaction and loyalty. **This position is open exclusively to UAE Nationals**, aiming to contribute to the development and prosperity of the local workforce. You will be responsible for managing customer interactions, addressing inquiries, resolving issues, and maintaining positive relationships with clients. The role requires effective communication, problem-solving skills, and a customer-centric approach.

**Key Responsibilities**:
**Customer Interaction**:
Provide accurate information about products, services, and company policies.

Assist customers in placing orders, tracking shipments, and resolving any issues that may arise during the purchasing process.

**Issue Resolution**:
Investigate and resolve customer complaints and issues in a timely and efficient manner.

Collaborate with other departments to ensure prompt resolution of complex problems.

Document and escalate unresolved issues to the appropriate channels for further investigation.

**Customer Education**:
Educate customers about product features, promotions, and additional services to enhance their overall experience.

Provide guidance on troubleshooting common problems and offer solutions to prevent future issues.

**Feedback Collection**:
Gather customer feedback on products and services to identify areas for improvement.

Collaborate with the product development and marketing teams to convey customer suggestions and concerns.

**Relationship Management**:
Build and maintain strong, positive relationships with customers to enhance brand loyalty.

Proactively reach out to customers to ensure satisfaction and address any potential issues before they escalate.

**Data Management**:
Maintain accurate and up-to-date customer records in the company's database.

Generate reports on customer interactions, feedback, and trends to inform business decisions.

**Team Collaboration**:
Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure a unified approach to customer satisfaction.
- Must have a **UAE Family Book;**:

- **High school diploma** or its equivalent;
- Proficient in English communication both **written and oral;**:

- Can efficiently use MS Word and Excel for office transactions.

Application Question(s):

- Do you have a UAE Family Book?

**Education**:

- High school or equivalent (required)

**Language**:

- English (required)

Application Deadline: 22/06/2024
Expected Start Date: 24/06/2024



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