Night Supervisor

1 month ago


Sharjah, United Arab Emirates Corniche Hotel Sharjah Full time

Ensures guests are greeted upon arrival, check-in and escorted to room.
- Maintains an up-to-date knowledge of the hotel and services. Supplies information and responds to guest queries.
- Ensures effective handover is done, gaining information from Assistant Front Office Manager and morning Shift Leader.
- Makes control tours of the hotel ensuring that cleanliness and security is at maximum.
- Handles all guest complaints or problems. - Responsible for taking immediate action in case an incident (accident, theft, fire, etc) occurs.
- Records all important issues and situations on the Duty Manager Report for General Manager and Rooms Division Manager.
- Controls all department key/room master keys.
- Ensures that an effective handover is made to the Night Manager in conjunction with the evening Shift Leader.
- Relieves management positions in the Front Office in their absence - Night Manager & Assistant Front Office Manager.
- Maintains an awareness of sales opportunities maximizing revenue. - Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations.
- Personally, checks all VIP arrival rooms and meets guests on arrival. - Ensures that airport/crew transportation flow is maintained effectively.
- Cooperates in the performance of any reasonable task requested by company manager, executive and guests.
- Regularly reviews and monitor guest feedback from various channels (surveys, online reviews, etc.) and works with relevant departments to implement service improvements.
- Monitors occupancy levels and room allocation: Ensures optimal room allocation based on occupancy levels, guest preferences, and operational needs, and collaborates with housekeeping to manage room readiness.
- Holds regular briefings with the Front Office to ensure everyone is informed of important updates, events, and procedures

**Experience**:

- receptionist: 1 year (preferred)

**Language**:

- Arabic (preferred)



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