Concierge Manager
2 weeks ago
**An Exhilarating Opportunity**
Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.
Join the FIVE Tribe - and Get Ready to Make Waves.
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Concierge Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights
**What We’re Looking For**
- A proven track record of 1-2 years in a similar leadership position at a Luxury hotel, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- An elevated and energetic Conversationalist, engaging Guests with lively discussions.
- Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.
**Key Responsibilities**
- Maintains a Sensational Service Standard that embraces time as the 'new' luxury, ensuring the delivery of 'FIVE-Styled' service in a timely manner, exceeding the highest expectations - all while exuding the ‘Vibe at FIVE.’
- Utilises Boundary-Breaking interpersonal and Communication Skills to confidently lead, influence, and encourage others.
- Leads by example by advocating sound financial and business decision-making and demonstrating unwavering Honesty and Integrity.
- Serves as a key point of contact for Guests and efficiently responds to Guest enquiries.
- Provides First-in-Class advice and booking services for a wide variety of Guest inquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, amongst others.
- Expertly stays up to date with all Hotel Services as well as daily VIP Requests and Special Events.
- Ensures Orderliness and Safety Guidelines around the lobby and front door areas
- Projects a professional manner with an emphasis on Hospitality and Guest service
- Maintains a clean, healthy, and safe working area.
- Acts in accordance with FIVE’s Policies and Procedures when working with Front-of-House equipment and property management systems, showcasing an Exceptional Commitment to Industry-Leading standards.
- Demonstrates an excellent knowledge of FIVE’s offerings, standards, and compliances.
- Maximises room occupancy and uses Upselling Techniques to promote FIVE’s services and facilities.
- Complies with hotel security, fire regulations, and all health and safety legislations, demonstrating a ‘FIVE-Star’ Understanding of Health and Safety Regulations.
Assists other Departments, as necessary, showcasing a desire to Exceed Guest Expectations.
**The Team**
**Sustainable Indulgence at FIVE**
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating
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