Customer Facing Enablement Manager

7 days ago


Dubai, United Arab Emirates CEQUENS Full time

Onboarding CF teams (Sales, Customer success, Inside Sales, Partners teams, Presales)
- Products Training for CF teams
- Working closely with product teams related to new features updates, to be shared with teams
- Prices trainings
- Building and Executing Technical and Soft Material with related parties for CF teams
- Overlooking Technical and soft skills trainings for sales
- Building and executing knowledge assessment program for CF teams,
- Account Planning Training for CF teams
- ROB and dashboards trainings for CF teams
- Sharing Product Updates for CF teams,
- Ability to transfer knowledge in a creative way to Sales and Customer success teams,
- Manage CF LMS system content uploads, expiration of materials, permission access to learners for internal and external channels.
- Ability to Coach CF teams
- Ability to build and train Sales guidelines/catalogue booklet,
- Provide a mentor and leadership role with one sales rep report.
- Create and conduct sales training sessions design to target CF deficiencies.
- Deliver a new, innovative sales training process for new sales teams.

**Requirements**:

- 7+ years of sales enablement, direct sales, customer success, sales operations, product marketing, and/or project management experience at a SaaS or tech company
- A self-starter, comfortable taking initiative and working with cross-functional, executive-level decision makers to uncover needs and resolve pressing business issues
- Detail-oriented and highly organized with the ability to manage multiple programs simultaneously while adhering to high levels of accuracy and quality of work
- Excellent communication skills and experience writing, editing, and presenting to multiple levels of an organization
- Strong understanding of the pre-sales and post-sales process including prospecting, discovery, negotiation, close, account management, and customer support
- Possess entrepreneurial spirit, drive and desire to develop within a high-growth company
- Experience designing and delivering organizational change management programs



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