Customer Facing Learning

3 weeks ago

Dubai, United Arab Emirates Nestle Operational Services Worldwide SA Full time

**Position Snapshot**

**Location**: Nespresso UAE

**Company**: Nestlé Nespresso

**Qualifications**: Completed Bachelor’s degree / Diploma in the relevant field.

**Experience**: 3 - 4 years of experience in training and development

**Position Summary**

**A day in the life of..**
- Lead the design, development, and delivery of a Customer Facing Nespresso Learning strategy aligned with business objectives and People Strategy, ensuring innovative learning experiences.
- Implement a learning and delivery model that ensures excellent, efficient, and consistent training execution.
- Conduct and facilitate classroom/online training sessions for Boutique, Trade, and Customer Service Teams on topics including Customer Service, Machine training, Commercial, and Safety.
- Train Nespresso employees across Boutiques, Customer Relationship Centers (CRC), and Trade on global Nespresso training content.
- Plan, organize, and facilitate onboarding trainings for all employees, adapting global content to suit local needs.
- Continuously update and monitor the progress of training deployment in the market using designated tools/systems.
- Manage the learning management system (iLearn) to track KPIs, update information, and manage rosters.
- Handle feedback promptly and accurately using provided tools to adapt or develop training materials.
- Analyze training event satisfaction and pedagogical efficiency, providing recommendations for improvement.
- Establish and maintain communication with key stakeholders in the business and training participants.

**What will make you successful?**
- Required experience includes 3-5 years in training and development, along with expertise in presentation techniques, communication, and training methodologies.
- Essential attributes encompass patience, pedagogical methodology (including coaching), empathy, and active listening skills.
- Strong organizational abilities are a must.
- Proficiency in Office tools is essential.

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