Manager - Customer Service & Affiliate Sales

3 weeks ago


Dubai, United Arab Emirates TotalEnergies Full time

**Pays**

Emirats Arabes Unis

**Lieu de travail**

DUBAI-U BORA TWRS(ARE)

**Société employeur**

TOTALENERGIES MARKETING UAE L.L.C

**Domaine**

Commerce

**Lieu**

Dubai

**Type d'emploi**

CDI

**Expérience**

Minimum 10 ans

**Knowledge:
- Sound knowledge of the market and the customers & being on top of the latest industry techniques and methods.
- A thorough knowledge of the products
- Understanding of supply chain and logistics value chain
- In-depth knowledge of corporate tax, customs, Local Regulation and Strong understanding of sanction markets is a must.

**Skills:
- English language proficiency is a must. French & Arabic language proficiency will be an added advantage.
- Team management capability
- Excellent communication, interpersonal and organizational skills
- Technical Proficiency : In depth knowledge in ERP Systems, Microsoft Office, & Customer service software - databases and CRM)
- Analytical skills

**Experience:
- Minimum 8 - 10 years (GCC experience) in related field of which 3 years in a similar position handling a team within a complex market.

**Education:
- Master’s degree within supply chain/ logistics / business administration

**Trainings recommended for this position:
- Basic Technical Skills & knowledge of the range
- Work with the others in a multi-cultural situation
- Manage in a non-hierarchical position
- Mandatory Compliance trainings

**Activités**

**Affiliates & Third Party Sales
- Participate in the Supply Agreements with TotalEnergies affiliates and make sure both parties fulfil the Agreement.
- Responsible for managing the monthly pricing and tenders / Special pricing of Affiliates customers
- Responsible for affiliates budgets, Sales Forecasting & Trend Analysis for all Markets
- Conduct Monthly Sales reporting and manage Payment /Overdue ( Affiliates) and ensure timely collection
- Coordination with HQ related affiliâtes (budget, volume, prices etc..)

**Customer Service:
- Ensure Adherence to group standards, Procedures and Best practices within the customer service teams.
- Coordinate cross-functional communication among internal interfaces (Sales, Finance, Planning, Logistics, Purchasing, IT, Operations) to ensure operational efficiency.
- Train and monitor team members for reliability and responsiveness to customer requests and complaints.
- Manage daily activities and supervise the team of Customer Service Representatives, who provided support to company’s customers.
- Maintain & Improve KPI’s for Export (affiliates and distributors markets) and direct market customers to improve the level of service provided as per Service level agreement (SLA)
- Key user of SAP SD module (handling system bugs, create correction tickets, etc..)
- Key user of Salesforce (customer relationship management) website, create, modify, training, and reporting
- Key user of Kiss flow for the forms: customer complaint, price upload, FOC & Credit Note.
- Manage month-end and year-end Closing processes.
- Maintain customer interface portals (E-LUB & Doc online), create, modify, training, and reporting
- Take ownership of customers complaints and follow problems through to resolution
- Conduct customer satisfaction surveys and implement the action plans
- Manage departmental and business projects/initiatives
- Ensure compliance with corporate tax laws, customs regulations & Group Compliance regulations in all levels of operations.

**Team Management:
- Pivot the team and objectives to meet the business’s changing goals
- Recruit CS new member, set objectives, train, coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled.
- Lead and mentor the customer service team, integrating supply chain & Customs knowledge into daily operations
- Educate and update the team on changing tax and Sanction requirements.
Perform other duties & ad hoc projects as assigned by the line manager

**Contexte et environnement**
High content of matrix processes, between sales and supply chain on one hand, local team and Paris head office team on the other hand

**CONSTRAINTS**:

- Numerous custom regulations (in continuous evolution).
- Political instability in the region.
- High level of unfair competition from non-major players.

**FAVOURABLE FACTORS**:

Free zone benefits and port facilities
Quality of the infrastructure and communication tools



  • Dubai, United Arab Emirates Affiliate Mates Network Full time

    Affiliate Mates Network is currently looking for a female Customer Support/ Sales Executive (Ukrainian) to promote our digital platform catering to e-commerce owners and brands. - Guide and assist prospective clients with the services and provide the best customer service experience online and offline - Ensure that clients are well taken care of from the...

  • Affiliate Manager

    3 weeks ago


    Dubai, United Arab Emirates Bee Idea Technology LLC Full time

    As an affiliate Manager at our gaming company, you will be responsible for driving sales strategies and managing a team of sales professionals. Your primary objective will be to maximize revenue growth, increase market share, and strengthen customer relationships. This role requires a deep understanding of the gaming industry, strong leadership skills, and a...


  • dubai, United Arab Emirates oilandgas.org.uk Full time

    Candidate Profile Knowledge:Strong knowledge of the market and the customers, industry techniques/methods.VAT and customs reequipmentsLetters of Credits and export documentationsA thorough knowledge of the product range (added advantage)SAPSkills:Excellent interpersonal communicationAnalysis, Problem solving and Resolving conflictProficiency in IT software...


  • dubai, United Arab Emirates Prokoders Full time

    We are looking for a motivated and results-driven Affiliate Sales Manager to join our team. The Affiliate Sales Manager will be responsible for managing and growing our affiliate marketing program, driving sales through affiliate partnerships, and building strong relationships with affiliates. The ideal candidate will have a proven track record of success in...


  • Dubai, United Arab Emirates TotalEnergies Full time

    **Pays** Emirats Arabes Unis **Lieu** Dubai **Lieu de travail** DUBAI-U BORA TWRS(ARE) **Société employeur** TOTALENERGIES MARKETING UAE L.L.C **Domaine** Commerce **Type de contrat** CDI **Expérience** Minimum 6 ans **Knowledge**: - Strong knowledge of the market and the customers, industry techniques/methods. - VAT and customs...

  • Affiliate Sales

    3 weeks ago


    Dubai, United Arab Emirates Dubai Pet food (The Pet Shop Megastore) Full time

    **Job Brief** Teamwork and a positive attitude are key to the successful running of the sales department, so all staff are expected to be professional, polite, and respectful to all members of the shop floor team/company and report to their direct supervisor/manager. Affiliate Sales Coordinator will be responsible for the overall coordination of affiliate...

  • Mena Amps

    2 weeks ago


    Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Fluent English written and verbal skills Experience in roles such as Account Management, Sales, Consulting Marketing/Merchandising roles, Program or Project Management roles Experience building relationships with external stakeholders, identifying business opportunities for clients and increasing adoption and utilization of company products Comfortable using...


  • dubai, United Arab Emirates Precision Hire Solution Full time

    Pays Emirats Arabes Unis Lieu Dubai Lieu de travail DUBAIU BORA TWRS(ARE) Socit employeur TOTALENERGIES MARKETING UAE L.L.C Domaine Commerce Type de contrat CDI Exprience Minimum 6 ans Profil du candidatKnowledge: Strong knowledge of the market and the customers industry techniques/methods. VAT and customs reequipments Letters of Credits and export...

  • Mena Amps

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Fluent English written and verbal skillsExperience in roles such as Account Management, Sales, ConsultingMarketing/Merchandising roles, Program or Project Management rolesExperience building relationships with external stakeholders, identifying business opportunities for clients and increasing adoption and utilization of company productsComfortable using...

  • Affiliates Manager

    3 weeks ago


    Dubai, United Arab Emirates More Than Enough Ltd Full time

    **Department**:Marketing **Salary**:up to** **$70,000 per annum, DOE, plus possibility for profit bonus **The Company and Role**: Would you like to work for a company that is helping people make positive changes in their lives and the lives of others? Or maybe you are thinking of a career change into a fast-growing, entrepreneurial business? We're a remote...


  • dubai, United Arab Emirates The Vector Code Full time

    Affiliate Sales ManagerThe Vector CodeDubai, United Arab EmiratesRemote35 minutes ago24 applicantsPart-time11-50 employeesAhad M. is hiring for this jobSee recent hiring trends for The Vector Code. Try Premium for freeActively recruitingThe Vector Codeis an emerging technology company with existence in UAE, USA, UK and Pakistan.We are looking for candidates...

  • Account Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Affiliate Mates Network Full time

    Account Manager is responsible for overseeing and growing marketers' relationship across multiple verticals and establishing strong connections with media partners and publishers to accelerate expansion.Responsibilities and Duties Find and attract potential new promoters (clients, affiliates, influencers etc.) to work with. Prepare marketing plans regularly...

  • Affiliate Manager

    4 days ago


    Dubai, United Arab Emirates Hantec Markets Holdings Limited Full time

    Affiliate Manager About us: Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing continuous growth. Alongside our outstanding leadership, we embrace an open-door policy, fostering a welcoming and trustworthy...


  • Dubai, United Arab Emirates Precision Hire Solution Full time

    Pays Emirats Arabes Unis Lieu Dubai Lieu de travail DUBAIU BORA TWRS(ARE) Socit employeur TOTALENERGIES MARKETING UAE L.L.C Domaine Commerce Type de contrat CDI Exprience Minimum 6 ans Profil du candidatKnowledge: Strong knowledge of the market and the customers industry techniques/methods. VAT and customs reequipments Letters of Credits and export...

  • Affiliate Manager

    3 weeks ago


    Dubai, United Arab Emirates Hantec Markets Full time

    **About us**: Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing continuous growth. Alongside our outstanding leadership, we embrace an open-door policy, fostering a welcoming and trustworthy environment where...


  • Dubai, United Arab Emirates Precision Hire Solution Full time

    PaysEmirats Arabes UnisLieuDubaiLieu detravail DUBAIU BORA TWRS(ARE)Socitemployeur TOTALENERGIES MARKETINGUAE L.L.CDomaineCommerceType decontrat CDIExprienceMinimum 6 ansProfilducandidatKnowledge:Strong knowledge of the market and the customers industrytechniques/methods. VAT and customsreequipments Letters of Credits and exportdocumentations A thorough...


  • Dubai, United Arab Emirates Reva Media Full time

    **Reva Media Is Hiring!!! Affiliated Sales Leader**. **Key Responsibilities**: **As an Affiliated Sales Leader in the beauty products industry, your primary responsibility is to drive sales and achieve revenue targets by effectively managing a team of affiliated sales representatives. **Your role involves promoting and selling beauty products through a...


  • Dubai, United Arab Emirates Affiliate Mates Network Full time

    AMN is currently looking for a Junior Sales and Customer Service Representative to manage customer queries, complaints and drive sales for our newly launched APP. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Excellent selling skills, diplomacy and inquiry handling is highly...


  • dubai, United Arab Emirates Sales Manager Full time

    The job posting is outdated and position may be filled• Responding to direct inbound requests and follows up with all leads and opportunities• Networking and developing relationships with prospects & key industry stakeholders• Proactively consult with clients on business issues and seek appropriate solutions/support• Maintaining relationships with...

  • Affiliate Manager

    4 weeks ago


    Dubai, United Arab Emirates Hantec Markets Full time

    We are currently looking for an experienced, responsible and skilled Affiliate Manager to join our team in Dubai. **About Hantec** Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing continuous growth. Alongside our...