Soft Services Manager 1

3 months ago


Abu Dhabi, United Arab Emirates Serco Plc Full time

Soft Services Manager
Make a difference every day

The Job Opportunity
Since 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class services. We are extremely proud of our partnerships with government and semi-government entities and what we continue to achieve together.

In the Middle East, we employ more than 5,500 people across four countries including the United Arab Emirates, the Kingdom of Saudi Arabia, Qatar and Iraq. Our employees remain our greatest asset.

**Key accountabilities**:
Manage the day-to-day service delivery and performance of the Soft Services Department including, Cleaning & Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk and Administration Departments.
Manage, support and coach internal team members to deliver service against company and client objectives.
Develop monthly activity reports as required by senior management and other service users to ensure optimum delivery across all the identified areas of service.
Liaise with all internal stakeholders/customers on a regular basis to identify their future needs and expectations in regard to the services provided.
Undertake Key Performance Indicator (KPI) or Service Level Agreement (SLA) inspections and provide service delivery reports to the senior management.
To maintain a register of all statutory and legal compliance regulations, relevant to the Soft Services Operations, and to ensure that compliance with the regulations is maintained at all times.
To proactively identify and monitor all risk associated with Contractual and Departmental Outputs of the Soft Services Department and escalate to the General Manager as required.

**Specific requirements**: 10-15 years of experience in a similar role working within a highly dynamic and complex environment, with specific experience related to Soft Services facility management operations. 5-7 years of experience in a senior role in consultancy services. Holder of a degree in a relevant engineering discipline. Qualification in project management/project methodology (PMP, Prince 2) preferred. Certification in BICS / ISSA is desirable.

**Working with Serco**:
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

We take pride in what we do


  • Operations Manager

    5 months ago


    Abu Dhabi, United Arab Emirates Star Services LLC Full time

    Roles & ResponsibilitiesThe Operations Manager will manage Soft Services to agreed standards ensuring that all services are delivered on time, to the expected quality standards.Prepare costing and review of service agreements, contracts and negotiation of the same with vendorsManage mobilization project plans, risk and issue logs, actions log, project...

  • Soft Services Manager

    3 months ago


    Abu Dhabi, United Arab Emirates WeSource Full time

    Monthly Salary AED9,000 - AED10,000 - Contract : 3 to 6 months extendable - Own visa - Can join immediately - Must possess previous experience in 5-star hotels and shopping malls as soft services manager for a minimum of 3 years. - Location : Abu Dhabi **Job Type**: Contract Contract length: 3 months **Salary**: AED9,000.00 - AED10,000.00 per month

  • Soft Services Manager

    6 hours ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates big fish recruitment Full time

    Role OverviewThe Soft Services Supervisor will support the hospitality manager in managing the Council's HQ, leading events, and ensuring a positive visitor experience, focusing on VIPs, while maintaining accountability during the manager's absence.Key ResponsibilitiesSupport the hospitality manager in day-to-day operationsManage the Council's HQ, including...


  • Abu Dhabi, United Arab Emirates Emirates General Services Enterprises Full time

    **Key Job Responsibilities** - To ensure the Cleaning Service provides the highest standards of delivery demonstrating excellent service at all times. - To ensure specialist sub - contractors are compliant with Serco's Code of Conduct, and are providing efficient service and value for money. - To ensure that all areas within sphere of control are adequately...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Talent Pal Full time

    About the Role:Talent Pal is seeking a highly skilled Soft Services Coordinator to join our team. As a key member of our operations team, you will be responsible for developing and implementing marketing strategies to promote our soft services.Key Responsibilities:Marketing and Contract Process: Develop and implement marketing strategies to promote soft...


  • Abu Dhabi, United Arab Emirates big fish recruitment Full time

    The Role Facilities Management Soft Services Supervisor- Abu Dhabi, UAE We are a UAE based recruitment company,currently seeking for a Soft Services Supervisor for one of our clients in Abu Dhabi,UAE which is an investment arm of the Government of Abu Dhabi.The role involves supporting the hospitality manager, managing the Council's HQ, leading events,...


  • Abu Dhabi, United Arab Emirates IFM Facilities Management LLC Full time

    Our company is looking for Soft Service Supervisor or Senior Supervisor for VIP Services. We are looking for with soft services background and _**preferably single Male. **_ Pay: AED4,000.00 - AED5,000.00 per month


  • Abu Dhabi, United Arab Emirates Expertise Group Full time

    As the soft service coordinator you will be responsible for overseeing and coordinating the non-technical aspects of facility management, such as custodial services, security, and maintenance of common areas for our client a leading food producer in Co. Pay: From AED3,500.00 per month


  • Abu Dhabi, United Arab Emirates SERCO Full time

    performance of the Soft Services Department including, Cleaning & Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk and Administration Departments.Manage, support and coach internal team members to deliver service against company and client objectives.Develop monthly activity reports as required by senior management and other service...


  • Abu Dhabi, United Arab Emirates SERCO Full time

    performance of the Soft Services Departmentincluding, Cleaning & Window Cleaning, Pest Control, WasteManagement, Timetabling, Service Desk and AdministrationDepartments.Manage, support and coach internalteam members to deliver service against company and clientobjectives.Develop monthly activity reports asrequired by senior management and other service users...


  • Abu Dhabi, United Arab Emirates Talent Pal Full time

    **Position Overview**:As a Soft Services Coordinator, you will be a key player in our Soft Services department, responsible for the seamless execution of soft services contracts. Your role encompasses a spectrum of activities, including marketing, contract management, client relations, site audits, and ensuring compliance with health, safety, and...


  • Abu Dhabi, United Arab Emirates Talent Pal Full time

    **Position Overview**:As a Soft Services Coordinator, you will be a key player in our Soft Services department, responsible for the seamless execution of soft services contracts. Your role encompasses a spectrum of activities, including marketing, contract management, client relations, site audits, and ensuring compliance with health, safety, and...


  • Abu Dhabi, United Arab Emirates IFM Facilities Management LLC Full time

    Our company is looking for Soft Service Executive with PBICS'c and UAE driving license. Pay: AED8,000.00 - AED9,000.00 per month


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    The Soft Services Assistant Manager oversees the coordination and continuous development of delivery of support services for colleagues in relation to park and back-of-house areas. It involves consistent monitoring and evaluation of quality of delivered services to colleagues. As needed, it also recommends improvements of daily processes and procedures...


  • Abu Dhabi, United Arab Emirates Dreams Global HR Consultancy Full time

    On behalf of our Client, a leading Facilities Management Company based in Abu Dhabi, we are recruiting for the following position: Soft Service Supervisor - As per Industry Standard - Computer literate - With School experience. - Must have BICS Certificate. Location - Abu Dhabi/ Dubai, UAE Employment Visa, Medical Insurance, Return Ticket & all standard...

  • Soft Services Manager

    4 months ago


    Abu Dhabi, United Arab Emirates Talent Pal Full time

    Soft Services Manager Make a difference every day The Job Opportunity Since 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class services. We are extremely proud of our partnerships with...


  • Abu Dhabi, United Arab Emirates Express Facilities Management LLC Full time

    Lead and supervise all aspects of soft service operations, with a specific focus on indoor and outdoor cleaning and high-level cleaning activities, within offshore ADNOC projects. - Directly manage a team of cleaning professionals, providing guidance, coaching, and performance evaluations to ensure the successful execution of cleaning tasks. - Develop and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates big fish recruitment Full time

    Soft Services Supervisor RoleWe are seeking a skilled Soft Services Supervisor to support our hospitality manager and lead events at our client's HQ in Abu Dhabi, UAE.Key Responsibilities:Manage the Council's HQ and ensure a positive visitor experience, focusing on VIPs.Support the hospitality manager and maintain accountability during their absence.Lead...

  • Business Development

    4 months ago


    Abu Dhabi, United Arab Emirates emirates tastes catering services Full time

    **DUTIES AND RESPONSIBILITIES**: - Prepare sales quotation, make sale calls, and visit customers on-site. - Visit Potential customers and provide quotations and proposals. - Handle Clients Enquiries and Feedback - Pricing the tenders and preparing the technical and commercial offers/submittal. - Planning for future development in line with strategic...


  • Abu Dhabi, United Arab Emirates IFM Facilities Management LLC Full time

    Our company is looking for Soft Service Area Supervisor with Driving License and own car for managing multiple location in Dubai / Abu Dhabi. Should have prior experience in managing multiple sites for Commercial and residential portfolio. with PBICs prefer. 12 hours work Pay: AED4,000.00 - AED5,000.00 per month