Soft Service Supervisor

5 months ago


Abu Dhabi, United Arab Emirates Emirates General Services Enterprises Full time

**Key Job Responsibilities**
- To ensure the Cleaning Service provides the highest standards of delivery demonstrating excellent service at all times.
- To ensure specialist sub
- contractors are compliant with Serco's Code of Conduct, and are providing efficient service and value for money.
- To ensure that all areas within sphere of control are adequately staffed and that staff are proactively supervised in the undertaking of their duties.
- To ensure that all staff have access to the appropriate resources and equipment to carry out their role.
- To ensure that all staff completes their tasks to the standards determined in work schedules and to escalate any on-going issues to the Soft Services Manager as necessary.
- To monitor and record sickness and absence for Team Leaders, undertaking return to work interviews with staff following periods of sickness or absence.
- To carry out counselling sessions as and when required to the appropriate staff groups.
- To carry out cleaning standard self and joint audits with client representatives, to an agreed timetable and take appropriate action where a shortfall in standards is identified.
- To carry out job training and or assessment of staff where this is appropriate and necessary to support the trainer.

**Salary**: Up to AED3,500.00 per month



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