Assistant Operations Manager

3 months ago


Abu Dhabi, United Arab Emirates The Muse UAE Boutique Spa Full time

We are seeking an experienced and dynamic Assistant Operations Manager to join our

industry, and expertise in quality control. This role is essential to ensuring our operations run

smoothly and meet the highest standards of service.

Position: Assistant Operations Manager

Location: Abu Dhabi

Employment Type: Full Time

Key Responsibilities:

- Operational Oversight: Assist the Operations Manager in overseeing daily

operations of the spa/salon/beauty facility to ensure efficient and effective service

delivery.
- Quality Control: Implement and monitor quality control procedures to ensure all

services meet or exceed company standards and customer expectations.
- Staff Management: Support in recruitment / manpower recommendation, training,

and managing staff, ensuring high performance and adherence to company policies

and service standards.
- Customer Service: Address customer inquiries, complaints, and feedback

professionally, working to resolve issues promptly and enhance customer satisfaction.
- Inventory Management: Monitor and manage inventory levels, including ordering

and stock control, to ensure adequate supplies and minimize waste.
- Process Improvement: Identify areas for operational improvement and assist in

developing and implementing strategies to enhance efficiency and service quality.
- Compliance: Ensure compliance with health and safety regulations, industry

standards, and company policies.
- Reporting: Prepare and present reports on operational performance, including metrics

related to service quality, customer satisfaction, and staff performance.

Qualifications and Skills:

- Experience: Proven experience as an Assistant Operations Manager or in a similar

role within the spa, salon, or beauty industry, with a focus on quality control.
- Education: Bachelor’s degree in Business Administration, Management, or a related

field. Additional certifications related to spa/salon management are a plus.
- Skills: Strong organizational and management skills, with the ability to oversee

multiple aspects of operations and ensure high standards of quality control.
- Customer Service: Excellent customer service skills, with a commitment to

enhancing the customer experience and resolving issues effectively.
- Communication: Effective verbal and written communication skills, with the ability

to interact professionally with staff and customers.
- Attention to Detail: Keen eye for detail to ensure that



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