Assistant Operations Manager

2 months ago


Abu Dhabi, United Arab Emirates The Muse UAE Boutique Spa Full time

**Subject: Urgent Hiring: Assistant Operations Manager (Spa/Salon/Beauty Industry)**

**Position: Assistant Operations Manager**

**Location**: Abu Dhabi
**Employment Type**: Full Time

**Key Responsibilities**:

- **Operational Oversight**: Assist the Operations Manager in overseeing daily operations of the spa/salon/beauty facility to ensure efficient and effective service delivery.
- **Quality Control**: Implement and monitor quality control procedures to ensure all services meet or exceed company standards and customer expectations.
- **Staff Management**: Support in recruitment / manpower recommendation, training, and managing staff, ensuring high performance and adherence to company policies and service standards.
- **Customer Service**: Address customer inquiries, complaints, and feedback professionally, working to resolve issues promptly and enhance customer satisfaction.
- **Inventory Management**: Monitor and manage inventory levels, including ordering and stock control, to ensure adequate supplies and minimize waste.
- **Process Improvement**: Identify areas for operational improvement and assist in developing and implementing strategies to enhance efficiency and service quality.
- **Compliance**: Ensure compliance with health and safety regulations, industry standards, and company policies.
- **Reporting**: Prepare and present reports on operational performance, including metrics related to service quality, customer satisfaction, and staff performance.

**Qualifications and Skills**:

- **Experience**: Proven experience as an Assistant Operations Manager or in a similar role within the spa, salon, or beauty industry, with a focus on quality control.
- **Education**: Bachelor’s degree in Business Administration, Management, or a related field. Additional certifications related to spa/salon management are a plus.
- **Skills**: Strong organizational and management skills, with the ability to oversee multiple aspects of operations and ensure high standards of quality control.
- **Customer Service**: Excellent customer service skills, with a commitment to enhancing the customer experience and resolving issues effectively.
- **Communication**: Effective verbal and written communication skills, with the ability to interact professionally with staff and customers.
- **Attention to Detail**: Keen eye for detail to ensure that all aspects of operations meet quality and service standards.



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