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E-commerce Key Account Manager
1 month ago
At Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. Puck®, Dano®, Lurpak® and Castello® - names like these make us a vital, natural part of modern life in over 100 countries around the world. There are 1,300 employees in the Middle East and Africa and 19,000 global employees at the heart of our business. Every single one of us plays an important role and together we build on our 10bn Euros turnover and establish our position as one of the largest dairy companies in the world.
Our aim is to be the most progressive online dairy actor in UAE supporting consumers in their busy lives. To achieve this, we are now looking for an E-Commerce Manager who will be responsible for effectively utilizing the digital space and bring consumers closer to the Arla brands, engage consumers and build loyalty and drive strong online sell out. This is a high level yet hands on role focused on leading e-commerce strategies, activations and sales. The position is based in our Sharjah office and to report to the Business Unit Manager.
**Take charge of our E-commerce**
The key tasks and responsibilities include:
- Be responsible for **leading Arla’s branded business within the assigned accounts**. Responsible for the P&L and growth plan, you set the annual plans and then execute it with the full support of the regional ecommerce team.
- In partnership with the regional eCommerce team, develop and implement a clear eCommerce business plan for the assigned accounts.
- Responsible for effective eCommerce sales tracking vs. targets utilizing existing tools and EPOS data to support on-going analysis within the assigned accounts
- Work with the Omnichannel Manager to **build & activate against key promotional periods**, online Events, New Product Launches and category initiatives.
- Employ data and insight to **identify opportunities to grow our brands and dairy categories**, including product, supply-chain and mission-based marketing initiatives. Secure new listings and deliver against key commercial KPIS.
- **Promote channel-thinking within the Arla business planning process** whilst also enabling the wider UAE business on eCommerce fundamentals, insights and innovations.
- Support the Sales Head and regional eCommerce as part of the business planning process to develop annual targets quantifying key ecommerce initiatives to deliver growth
- Responsible for implementation of the digital shelf fundamentals and strategic eCommerce initiatives
- Utilize learnings and best practice to **support the growth of online sales in other e-tail customers**, working with CCSM and Sales to create added value for our established strategic partners.
- **Represent the UAE market within the MENA eCommerce community**. This is the opportunity to showcase eCommerce success and learnings, collaborate in cross-market initiatives and influence the E-Comm agenda for Arla.
**Hands on E-Commerce experience and analytical skills**
Your track record reflects solid experience within UAE in terms of account management and eCommerce within an FMCG environment. You have strong business acumen and exceptional drive, and you are willing to go the extra mile to deliver results. You are adept at developing strategic relationships with customers, translating into growth-driving JBPs. Your strong analytical abilities enable you to interpret and commercialize category and shopper insights, and you are able to demonstrate delivery of initiatives that have resulted in brand and/or category growth. You must have a strong entrepreneurial spirit, with the skills to collaborate and lead within a matrix team. Among colleagues you are characterized as a great communicator, decision-maker with personal impact and a good deal of resilience, and excellent planning and organizing skills.
We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?
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