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Account Health

2 months ago

Dubai, United Arab Emirates Q-Express Documents Transport Full time

BASIC QUALIFICATIONS
- Bachelor’s Degree
- Experience in Risk Investigation or Fraud Investigation
- Experience in Data science/SQL
- Excellent English and Arabic communication skills
- Demonstrates excellent time-management skills and the ability to work independently
- Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Demonstrate analytical and problem-solving skills, including the ability to recognize non-obvious patterns.
- Team player capable of learning and sharing knowledge in global team environment.
- Ability to maintain high levels of confidentiality and data security standards.
- Demonstrate flexibility to work overtime hours as per business requirement.

PREFERRED QUALIFICATIONS
- 4+ years of work experience
- Applicants with CTPS Experience are preferred

Key job responsibilities
Key Job Responsibilities
- Engages directly with sellers and indirectly through account managers to understand key pain points of sellers related to account health
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment.
- Liaises with other departments as required to resolve Seller’s issues and questions.
- Support with deep dives in Bad Actor prevention, seller identity verification analysis, assist account managers to unblock Restricted Products
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

Dubai, ARE
- Experience in Compliance

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