Account Health

1 week ago


Dubai, Dubai, United Arab Emirates Q-Express Documents Transport Full time

BASIC QUALIFICATIONS

  • Bachelor's Degree
  • Experience in Risk Investigation or Fraud Investigation
  • Experience in Data science/SQL
  • Excellent English and Arabic communication skills
  • Demonstrates excellent timemanagement skills and the ability to work independently
  • Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
  • Demonstrate analytical and problemsolving skills, including the ability to recognize nonobvious patterns.
  • Team player capable of learning and sharing knowledge in global team environment.
  • Ability to maintain high levels of confidentiality and data security standards.
  • Demonstrate flexibility to work overtime hours as per business requirement.

PREFERRED QUALIFICATIONS

  • 4+ years of work experience
  • Applicants with CTPS Experience are preferred
Key job responsibilities
Key Job Responsibilities

  • Engages directly with sellers and indirectly through account managers to understand key pain points of sellers related to account health
  • Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.
  • Liaises with other departments as required to resolve Seller's issues and questions.
  • Support with deep dives in Bad Actor prevention, seller identity verification analysis, assist account managers to unblock Restricted Products
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Dubai, ARE

  • Experience in Compliance


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