Customer Care Operations Manager

4 days ago


Dubai, United Arab Emirates Chalhoub Group Full time

**Who we are**

Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth, we are looking to develop a world class digital and e-commerce capability. Building on our strong data foundations, we are looking to create an agile and truly customer-centric organisation to deliver significant growth. We are looking for top talent to join us on this journey.
**The role**

The Customer Care Operations Manager is directly responsible for the social media channel in customer care. You carry out the daily monitoring of the social media work output, thereby maintaining a consistently high level of service. You are a ‘people person’ with great customer service skills, and the ability to moderate online and offline conversations with our fans community. Ultimately, you should be able to act as the face and voice of our brands and manage all community communications

This opportunity is very customer experience oriented and will involve creating and building relationships with our customers through managing their enquiries, waiting list, their preferences, etcMost importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience when touching us thru the social media channels

**What you'll be doing**
- With our Hybrid Customer care department, we are able to speak with our customers 12 hours a day, 7 days a week, across multiple languages.
- Following the Hybrid Customer Care Department Standards for Excellence.
- Identify ways to personalize the experience of every customer, whenever possible
- Always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems.
- Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels.
- Carry out a thorough Brief and Debrief with the Intern on a daily basis at the start and end of each shift to ensure that any follow up given, have been actioned. Check the understanding of any new procedures or brand updates with the interns.
- Keep the Intern team motivated and focused in the right direction at all times by identifying coaching & training needs through daily call coaching.
- Work closely with the CXD to identify training and gaps to the interns
- Ensure to keep client confidentiality and company policies for data protection and security at all times.
- Ensure that the in-house processes and procedures are adhered to at all times
- Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience.
- Adhere to the schedule and the forecast given by the management.

**What you’ll need to succeed**
- Experience with CRM and E-commerce systems to accurately add notes to orders and cases for all incoming and outgoing contacts.
- Excellent communication in both English and Arabic
- Expertise in the usage of the social media tools such IG/FB/Twitter
- Cross functional collaboration
- Experience managing a team
- An agile attitude and mindset for a startup environment

**What we can offer you**

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.



  • Dubai, United Arab Emirates Deliveroo Full time

    **Manager - Customer Support Operations (UAE)**: **The Role** The mission of the Operations team within Care is to deliver excellent customer experience across our three-sided marketplace (customers, restaurants and riders) in partnership with our vendors, whilst delivering efficiencies and driving continuous improvement, change and transformation. The...

  • Customer Care

    5 months ago


    Dubai, United Arab Emirates LANA LIFE CARE Full time

    A leading home healthcare facility is looking for active, self motivated and flexible individual to join its current Customer Care team. Key responsibilities: - **Customer Support**: - **Issue Resolution**: - **Product Knowledge**: - **Customer Interaction**: - **Documentation**: - **Feedback Collection**: - **Performance...


  • Dubai, United Arab Emirates D Luxe Car Care Full time

    Ensuring the successful and effective management of the operations of D Luxe Car Care, along with managing the needs of the stakeholder. The Operations Manager is expected to analyze space and employee requirements and monitor process workflow, and to ensure that a safe and healthy work environment is maintained. - Design, manage and improve strategic and...


  • Dubai, United Arab Emirates D Luxe Car Care Full time

    Ensuring the successful and effective management of the operations of D Luxe Car Care, along with managing the needs of the stakeholder. The Operations Manager is expected to analyze space and employee requirements and monitor process workflow, and to ensure that a safe and healthy work environment is maintained. - Design, manage and improve strategic and...

  • Customer Care Operator

    9 months ago


    Dubai, United Arab Emirates ZC Consultant Full time

    **Customer Care Operator**: **_Job Description:_**: - _Registration and completion of customer ID in the Globe Service System._ - _Registration of invoices._ - _Management of relations with Technicians, Transporters and follow-up of their daily work._ - _Reception of customers._ **_Job Requirements:_**: - _To have completed higher education._ - _To have...


  • Dubai, United Arab Emirates D Luxe Car Care Full time

    Ensuring the successful and effective management of the operations of D Luxe Car Care, along with managing the needs of the stakeholder. The Operations Manager is expected to analyze space and employee requirements and monitor process workflow, and to ensure that a safe and healthy work environment is maintained. - Design, manage and improve strategic and...

  • Customer Care

    4 months ago


    Dubai, United Arab Emirates Elite WhereGO Full time

    **Job Title: Customer Care & Sales Manager** **Location: Dubai, UAE** **Department: Customer Care and Sales** **Reports To: General Manager / Director of Operations** **Job Overview**: The Customer Care & Sales Manager will be responsible for overseeing the customer service operations and managing the sales team. This role requires ensuring customer...


  • Dubai, United Arab Emirates Boston Scientific Corporation Full time

    **Work mode**:Hybrid**Onsite Location(s)**:Dubai, AE**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most...


  • Dubai, United Arab Emirates Advanced Care Medical Center Full time

    We are actively seeking **Customer Care Executive** to join our team. **Full job description**: - All queries to be responded to efficiently and informatively, with polite language in English or Hindi. - Strong ability to work on multiple tasks or assignments. - Good communication skills. **Additional Qualifications**: - Basic Computer Knowledge - Highly...

  • Operation Manager

    2 weeks ago


    Dubai, United Arab Emirates Sapphire home health care Full time

    Home care Operation manager Providing great leadership and direction to the Senior team, with an absolute focus on care quality, consistency, compliance, and commercial success through resident and relative satisfaction and team engagement and retention. Contributing to the operational strategy to ensure occupancy growth and cost...

  • Customer Care

    1 month ago


    Dubai, United Arab Emirates B&S Group Full time

    **Company Description** Who we are** B&S is a company in the consumer goods industry with a very strong global network. We provide unmatched reach in the field of consumer goods, connecting suppliers and consumers all over the world. We are looking for a Customer Care role which provides exceptional support to both customers and the Sales team. It focuses...

  • Customer Care

    2 weeks ago


    Dubai, United Arab Emirates Chalhoub Group Full time

    **Customer Care & Operations Associate - Wear That** Passionate about providing outstanding customer care? Have a love for women's fashion? Have a great knack for numbers? As a Customer Care and Operations Associate, you'll combine these elements to work directly with our customers to provide highly personalized solutions to their inquiries and ensure that...

  • Operation Manager

    4 months ago


    Dubai, United Arab Emirates Dyarco For Operations Services Full time

    Ensure all operations are carried out in an appropriate, cost-effective manner - Improve operational management systems, processes, and best practices - Plan inventory and oversee materials and equipment efficiency - Handle client calls and inquiries effectively. - Formulate strategic and operational objectives for the organization. - Perform quality...

  • Customer Care Manager

    4 months ago


    Dubai, United Arab Emirates Precott Real Estate Development Full time

    Prescott Real Estate Development is a leading real estate development company renowned for its commitment to excellence, innovative design, and customer satisfaction. We are currently seeking a dynamic and dedicated Customer Care and Handover Manager to join our team and ensure the smooth transition of properties to our valued...

  • Customer Care Manager

    1 month ago


    Dubai, United Arab Emirates Precott Real Estate Development Full time

    Prescott Real Estate Development is a leading real estate development company renowned for its commitment to excellence, innovative design, and customer satisfaction. We are currently seeking a dynamic and dedicated Customer Care and Handover Manager to join our team and ensure the smooth transition of properties to our valued...


  • Dubai, United Arab Emirates Najma Consultancy Full time

    **NAJMA CONSULTANCY** **01-03 years**: **Dubai**: **Competitive**: - DAY- Posted: 3 Hours ago- Job Likes: Not Available- Job Views: Not Available- Full Time**Job Descriptions**: We are looking for a customer care executive who will be responsible for providing exceptional customer care to the clients to drive business growth. They must be able to handle...


  • Dubai, United Arab Emirates DT One Full time

    **About Us** DT One is the world's leading B2B fintech network powering cross-border VAS remittances to over 5 Billion users across 160 countries. Whether remittance senders choose banks, telcos, digital apps or retail, DT One is there to delivers smarter data-driven mobile solutions, empower financial inclusion and much needed connectivity to ensure that...


  • Dubai, United Arab Emirates Philip Morris International Full time

    Be a part of a revolutionary change At Philip Morris International, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and...


  • Dubai, United Arab Emirates Noorka Full time

    At Noorka Logistics, we are committed to delivering exceptional service to our clients, and we are looking for a skilled **Customer Care Executive** to join our team in **Dubai**. This role requires a proactive individual who can handle customer inquiries efficiently while maintaining a high level of professionalism and empathy. **Key Responsibilities**: -...


  • Dubai, United Arab Emirates Electronic Business Technologies Full time

    **E-Commerce and Customer Care Operator (Remote Freelance Work)** A French Company and one of the leaders in e-commerce business in Europe is looking for a skilled and professional E-Commerce and Customer Care Operator. We work with a big number of well-known market places in Europe, including Amazon Europe, Cdiscount (France), Worten (Portugal and Spain),...