Healthcare Customer Service Executive

5 months ago


Abu Dhabi, United Arab Emirates Healthsoft Middle East Full time

**Qualifications, Experience And Skills**
- Bachelor’s degree preferably in Business Administration, Management or related field.
- 3 years of relevant experience in Healthcare Customer Service role. Has UAE experience

**Key Activities and Responsibilities**
- Coordinate closely with Provider Engagement to ensure list of facilities required by onboarding to connect are up to date.
- Make follow up calls for completion of project implementation tasks.
- Answer inquiries related to participant’s onboarding process and requirements.
- Tracks and follow-ups the completion of connection requirements, including Security Assessments based on the deadlines given.
- Reports names of non-cooperative facilities to the Provider Engagement Team - at end of deadlines.
- Maintains and submits report including score, approval status, EMR, contact information, and final summary status.
- Ensure compliance with Company’s policy and other relevant regulations on Information Security.
- Performs other duties as assigned or required by the job.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Healthcare Customer Service role: 3 years (required)


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