Instant Service Agent

6 months ago

Dubai, United Arab Emirates voco Full time

**About us**

At voco®, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

**At the heart of every great stay is a great host**. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

**Your day to day**
- Ensure that all services provided at Telephone Section are always available and are carried out efficiently.
- Responsibly use all available systems including PMS (Property Management System), telephone system, Hotel Service Optimization System (HotSOS), fax, etc.
- Maintain the upkeep of all telephone and related equipment within the switchboard to ensure maximum efficiency.
- Maintain information confidentiality.
- Promptly answer telephone calls, addressing callers in a clear, friendly, and courteous tone of voice.
- Listen carefully to callers to obtain complete information to process calls quickly and accurately.
- Seated in a confined area for extended periods of time. Must possess the ability to communicate/write proficiently and possess good communication skills.
- Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages to/from the computer. Ensure that messages taken are forwarded to and received by guests.
- Act as dispatcher through HotSOS for security, guest services and colleagues in operations. Provide time and information in response to emergencies and guest requests such as plumbing problems, housekeeping requests, etc. Verify with guests, after a reasonable pre-set time, whether the request has been delivered. Follow-ups are to be endorsed to proper channels.
- Receive wake-up call requests from guests, repeat information back to caller as it is taken, accurately and expediently log/input information. Deliver wake-up calls at the requested time.
- Provide information to callers about hotel guestrooms and facilities, operating hours, activities such as: F&B promotions, Reservations, meetings rooms, etc.
- Immediately answer and handle emergency calls. Listen carefully to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details.
- Remain calm and polite during emergency situations and/or heavy hotel activity.
- Resolve complications and complaints such as missed wake-up calls or missed messages, using previous experience and good judgment.
- Perform other duties as may be required such as, among others, inputting/updating information in the CID-HIS system.
- Take endorsement from previous shift and follow up on any outstanding matters.
- Be aware of all fire prevention and safety regulations.

**What we need from you**

**At voco® Dubai, we look for hosts who are reliably different and contribute in the success of bringing our brand to life**

**What we offer**

We’ll reward all your hard work with a great salary and benefits - in addition to career development, employee room discounts and great work culture.

Reliably Different - Welcome to voco® Hotels, IHG’s new upscale brand. We call our Hotels voco® - It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco® hotel opened in November 2018 in Gold Coast, Austral

  • Instant Service Operator

    6 months ago

    Dubai, United Arab Emirates Holiday Inn Full time

    INSTANT SERVICE OPERATOR **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime....

  • Multilingual Liaison Centre Agent

    6 months ago

    Dubai, United Arab Emirates Experts Plus Recruitment Services Full time

    **Requirements**: - **Bachelor's degree in a related field**: - **+ 4 years of experience in the Federal Tax Authority or the field of chatbots/artificial intelligence**: - Outstanding communication and personal skills - Knowledge of customer relations management systems and best practices - Speaks 3 or more languages. Preferred: English, Urdu, Russia...

  • Real Estate Agent

    2 weeks ago

    Dubai, United Arab Emirates Fekrat Al bait real estate L.L.C Full time

    _**FEKRAT ALBAIT REAL ESTATE IS TO EXCEED CLIENT EXPECTATIONS WITH COMPREHENSIVE PROPERTY SOLUTIONS. WE PROVIDE ACCURATE VALUATIONS, SEAMLESS BUYING/SELLING EXPERIENCES, AND PERSONALIZED RENTAL SERVICES FOR HOMEOWNER, INVESTOR, AND TENANT SATISFACTION.**_ Join Our Team as a Real Estate Agent! Are you passionate about real estate and driven by...

  • Real Estate Agent

    4 months ago

    Dubai, United Arab Emirates Fekrat Al bait real estate L.L.C Full time

    _**FEKRAT ALBAIT REAL ESTATE IS TO EXCEED CLIENT EXPECTATIONS WITH COMPREHENSIVE PROPERTY SOLUTIONS. WE PROVIDE ACCURATE VALUATIONS, SEAMLESS BUYING/SELLING EXPERIENCES, AND PERSONALIZED RENTAL SERVICES FOR HOMEOWNER, INVESTOR, AND TENANT SATISFACTION.**_ **HIRING REAL ESTATE AGENT!!!** **JOB DESCRIPTION**: - Assist clients in buying, selling, and renting...

  • Real Estate Sales Agent

    3 months ago

    Dubai, United Arab Emirates Fekrat Al bait real estate L.L.C Full time

    _**FEKRAT ALBAIT REAL ESTATE IS TO EXCEED CLIENT EXPECTATIONS WITH COMPREHENSIVE PROPERTY SOLUTIONS. WE PROVIDE ACCURATE VALUATIONS, SEAMLESS BUYING/SELLING EXPERIENCES, AND PERSONALIZED RENTAL SERVICES FOR HOMEOWNER, INVESTOR, AND TENANT SATISFACTION.**_ **HIRING REAL ESTATE AGENT!!!** **JOB DESCRIPTION**: - Assist clients in buying, selling, and renting...

  • Real Estate Agents

    4 weeks ago

    Dubai, United Arab Emirates CASA ESTRELLA REAL ESTATE Full time

    **Exciting Career Opportunity for Real Estate Agents!** We're seeking skilled real estate agents who are masters at crafting exceptional client experiences, driven, and attaining goals, we want to hear from you! What this Job Involves? Your key responsibilities will be: - Achieve individual monthly targets, - Promote Dubai and other UAE properties...

  • Immigration Consultant(Immigration

    6 months ago

    Dubai, United Arab Emirates Instant viza Full time

    **JOB DESCRIPTION**: **PRIOR SALES/IMMIGRATION/VISA SERVICES/CONSULTANCY/REAL ESTATE/INSURANCE EXPERIENCE IS NEEDED FOR THIS ROLE!** **Key skills that are required for this role**: - 1 - 3+ years of proven experience providing sales, consultancy and or Immigration and visa services. - Must be educated to degree level - Good knowledge of various...

  • Real Estate Agent

    6 months ago

    Dubai, United Arab Emirates Aston Pearl Real Estate Full time

    _**We are expanding our team and currently looking for an enthusiastic individual to be part of one of most top leading real estate company in Dubai, United Arab Emirates.**_ **Qualifications**: - We welcome freshers who has a Sales and Marketing Experience - UAE Driving License and personal car is a MUST! - Good knowledge in Dubai Real Estate Market is an...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates Royal Central Hotel Full time

    As Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **Responsibilities**: - Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. - Coordinate with...

  • Real Time Manager Rtm/ Instant Conversation Robot

    6 months ago

    Dubai, United Arab Emirates Experts Plus Recruitment Services Full time

    Instant Conversation Robot Analyst/Real Time Manager (RTM) **Requirements**: - + 3 Years of Contact Center Experience - + 3 years of experience in customer service environment in data/workforce analysis function and demand volume management (preferably) - + 2 years of experience in a state or federal entity (preferably) - Outstanding communication and...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates STARZONE SUITE Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. **Guest Service Agent duties...

  • Real Estate Agents

    4 weeks ago

    Dubai, United Arab Emirates CASA ESTRELLA REAL ESTATE Full time

    **Exciting Career Opportunity for Real Estate Agents!** We're seeking skilled real estate agents who are masters at crafting exceptional client experiences, driven, and attaining goals, we want to hear from you! What this Job Involves? Your key responsibilities will be: - Achieve individual monthly targets, - Promote Dubai and other UAE properties...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time

    **Essential Functions**: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. **Supportive Functions**: Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers,...

  • Customer Service Agent

    3 months ago

    Dubai, United Arab Emirates Trisixnine FZE Full time

    Job Opening: Customer service Agent Position: Customer service Agent Location: Dubai **Salary**: 2000 AED + Commissions Visa Requirement: Must have your own visa Experience: At least 1 year in call center or customer service **Responsibilities**: Handle inbound and outbound calls. Provide excellent customer support. Qualifications: Strong...

  • Real Estate Agent

    6 months ago

    Dubai, United Arab Emirates SAT Corporate Service Full time

    **Company Description** Marina Pearl Real Estate L.L.C is a real estate firm located in Dubai. Our mission is to provide exceptional services and innovative solutions that transform how people purchase, sell, and invest in properties. We specialize in residential and commercial real estate with a customer-centric approach. **Role Description** This is a...

  • Customer Service Agent

    1 month ago

    Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

  • Guest Service Agent

    8 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Customer Service Agent

    6 months ago

    Dubai, United Arab Emirates Seven Group Full time

    We are looking for Customer Service Agent - can join immediately - inbound / outbound calls - minimum 1 year UAE experience - with medical background experience

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • IT Service Desk Agent

    6 months ago

    Dubai, United Arab Emirates Decision Management Consultants Full time

    We’re recruiting ‘IT Service Desk Agent’ for one of our client based in Dubai, UAE. In this role, we’re looking for someone who is responsible to provide first line remote support for various technical areas like Desktop/Laptops, Virtual Desktops, Printers, MFP’s, User account and access management etc. **Key Responsibilities**: - Serves as...