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Customer Service Associate
5 days ago
**JOB TITLE: CUSTOMER SERVICE ASSOCIATE - EDUCATION**
**DEPARTMENT: EDUCATION DEPARTMENT**
**Main Duties and Responsibilities**:
- Perform buying duties such as purchasing and procuring all local and international buying for both books/Non books.
- Respond to customer and supplier inquiries about order status, changes, or cancellations.
- Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
- Compare prices, specifications, and delivery dates to determine the best bid among potential clients.
- Prepare, maintain, and review purchasing files, reports, and price lists.
- Contributes to team effort by accomplishing related results as needed.
- Performing inventory inspections through reports and physical stock checking, as necessary.
- Assist in preparation of inventory report.
- Accomplishes the result by performing the duty.
- Updating and maintaining records and tracking of the orders.
**Skills and Qualifications**
- Full Proficiency with Word and Excel formula utilizationincluding VLOOKUP and Pivot Tables.
- Basic knowledge of Nielsen, Pubseasy, Gardners, Ingram and other publishers’ websites.
- Knowledge of principles and processes for providing customer and personal services, this includes customer needs assessment, meeting quality standards for services and customer satisfaction.
- Excellent written and verbal communication skills.
- Managing sales quotations and orders accurately in a timely manner.
- A knowledge of accounting practices and calculations is preferable.
- Working experience in any ERP system is preferable.
**Job Types**: Full-time, Permanent
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service or Client Relation: 2 years (required)
- Purchasing: 1 year (required)
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