![The Luxury Closet](https://media.trabajo.org/img/noimg.jpg)
Customer Service Associate
2 weeks ago
About us
The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where
we are redefining the world of luxury. We seek to challenge the norms and build a sustainable
company that is loved and admired, and inspires the modern-day luxury consumer.
Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
What do we offer?
- A young, dynamic and forward-thinking environment
- Fast paced and very short decision times for changes
- A canvas for you to truly excel
- 99% of uptime on sunshine
About the role
Customer Service associate will represent not just the customer service department but The Luxury
Closet as a whole. In this key role, you will exceed productivity goals and deliver against our
customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer
the greatest selection of luxury products and services with the world’s best customer experience.
**Responsibilities**:
The CS Associate will be responsible and accountable (but not limited) to the following roles and
responsibilities:
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and
interactive communication
- Build sustainable relationships and engage customers by taking the extra mile and
becoming a Consultant; help customers make a decision and generate revenue for the
Company
- Aim at converting general inquiries into a sale
- Aspire to bring customer delight in each and every interaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
where applicable
- Follow communication procedures, guidelines, and policies
- Maintain positive and professional interaction with all the departments associated with the
Customer Service department
**Requirements**:
- UAE National fresh graduates or 1 year experience in Customer Service.
- Very good English language and Arabic, written and oral
- Basic knowledge of MS Office
- Luxury Brands Knowledge is an added advantage
- Flexibility - Willingness to work in different shifts
**Salary**: AED6,000.00 - AED7,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Application Deadline: 13/05/2023
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