Expert Manager, Strategic Design

6 months ago

Dubai, United Arab Emirates Bain & Company Inc Full time

**ABOUT US**

The Innovation & Design (I&D) team is pioneering Bain’s firm-wide efforts to meet unprecedented client demand for digital innovation, new business building, product & service solutions to drive new growth.

I&D brings together a diverse mix of Innovation Consultants, Strategic Designers, Product Managers and Engineering specialists to ensure that we are supporting our clients throughout their digital transformation and innovation journey. Together, we create bold new ventures, radically improve customer experiences, driving commercial growth with our clients by embracing digital innovation and new ways of working.

Common stages of work include:

- ** Discovery**: Help clients understand the business, user, and technology landscape. Identify priorities and assess risks to generate a transformative path forward.
- ** Ideation**: Use design principles to guide ideation, continue to refine priorities and focus on highest potential opportunities.
- ** Design and Validate**: Create concept experiences and value propositions for products/services based on deep user ethnography to bring an idea to life, whilst also testing customer desirability, commercial viability and tech feasibility.
- ** Create and Launch**: Build experiences, products, services, and launch full-scale new businesses/business models
- ** Scale**: Drive commercial growth of the corporate startup, product, or service.

We work with our clients to fully understand the impact of digital on their business and set priorities that will transform their vision into value creation and help them create new innovative businesses.

**WHERE YOU’LL FIT WITHIN THE TEAM**

Working within I&D as a designer provides an unparalleled opportunity to work on big, impactful challenges for leading brands and businesses and to experience and learn in multi-disciplinary teams working alongside management consultants, data scientists, and engineers on multiple different types of projects and industries.

**WHAT YOU’LL DO**
- ** Lead the full strategic design process hands on to transform customer insights into impactful opportunities for growth**
- Lead qualitative research and synthesize learnings from both, qualitative and quantitative sources into actionable insights and tangible artifacts (e.g. personas, customer journey maps, opportunity maps)
- Facilitate ideation workshops and creative sessions
- Envision and conceptualize new business ideas and services with game
- changing potential and bring them to life through creative storytelling
- Iteratively design and refine solutions through low
- to high-fidelity prototyping
- Design and run experiments and pilots to validate/evaluate new products, services or businesses
- ** Work closely with project management to support cross-functional process management and project delivery and ensure that I&D delivers successfully**
- Help ensure that I&D is successful at delivering high-impact results
- Independently lead design portion of project work; independently design workplans for own and design team on the project, identify, prioritize, and execute on highest value add activities, oversee work for more junior designers
- Consistently help build alignment on project priorities and backlog; enable seamless relationship with multi-disciplinary teams i.e. management consultants, data scientists, engineers, etc.
- Effectively collaborate with, co-create with, and influence multiple stakeholders (project team, client team, experts, outside partners)
- Build relationships with senior level client stakeholders
- ** Help to bring Bain to the next level as a business**
- Enhance I&D brand through support of external marketing activities
- Play an active role in the recruitment of new design talent across EMEA and in our growing team in Dubai in particular
- Build the I&D knowledge base by capturing learnings from client engagements
- Teach and transfer knowledge, expertise, and capabilities to Bain teams and client teams
- Serve as a supervisor for more junior members of the (design) team
- Support on client business development for I&D i.e. preparing proposals and building relationship across Bain Middle East offices
- Contribute to I&D culture creation and take on team, office, or firm initiatives as part of the EMEA I&D team

**ABOUT YOU**
- 5-7 years of hands-on experience shaping digital products, services, and/or new ventures (or equivalent experience) in roles such as Service Designer, Value Proposition/ Business Designer or CX Designer, etc.
- A thorough, practiced, understanding of Design Thinking and Agile methods
- Skillset expertise focused on strategic design, research, UX/UI, service design, omnichannel experience design, and/or digital product design
- Experience leading workstreams independently and overseeing more junior designers
- Comfort with and passion for all parts of the design process, from early-stage insights gathering, to strategy definition, concepting, and prototyping
- Fluency in

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