Operations Manager Facility

1 week ago


Abu Dhabi, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**About you**

You are a passionate and dynamic person ready for a bigger scope of responsibility. You want to lead, inspire and build a strong team. You want to create a better life for many individuals at their homes.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

- Live and share the IKEA values every day
- University graduate in Facility Management/Civil Engineering/Mechanical Engineering/HSE/Electromechanical Engineering
- Minimum 5 to 7 years in Operations or Facilities Management with at least 5 years in a management capacity
- Experience and qualifications aligned to Facilities management/Construction (Engineering)
- Ability to manage multiple stores, expansion plans and store projects together with on-going work requirements
- Technical MEP knowledge
- Retail background is favourable, IKEA experience is preferred
- Strategic Planning and Analytical Skills
- Effective Communication
- Commercial knowledge
- Strong Leadership skills and Problem-solving ability.
- Understanding of Sustainability
- Flexible to work on rotational shifts, weekends and or public holidays

**About the Role**

You ensure safety of all visitors and co-workers by maintaining a good level and standard of cleaning, maintenance and security. You positively contribute to a comfortable and pleasant shopping experience.

You are responsible for:
**SISAN(store in shape as new)**
- Ensuring that the store building and all technical areas of the store are regularly maintained to provide a safe, clean and functional environment:

- electricity, phone system, loud speaker system, fire prevention and alarm systems, ventilation, water systems, etc. All technical installations used to transport visitors, customers and goods like elevators, travellators, escalators, etc.
- Cleanliness of stores inside areas and parking and outdoor areas, including the store façade and roof.
- The maintenance costs and service contracts for all store suppliers
- Management of internal suppliers:

- cleaning - performance management through audits and kpi’s

**H&S**
- To ensure a safe store for visitors and customers - regular audits and kpis’s, regular evacuations and action plans.
- Crisis management routines and actions

**Security checks**
- Management of internal suppliers:

- security - performance management through audits and kpi’s
- Training and sec checks to ensure store safety

**Store Operations**
- To ensure that Duty manager routines and peak day planning is documented, updated and implemented to ensure smooth store operations

Key Specific Accountabilities:
SISAN:

- Ensure that the store is clean - all customer areas, offices, and other non-customer facing departments
- Ensure that the store maintenance is kept up to date and a weekly/monthly and annual maintenance plan is in place, which is followed
- Re-negotiate all store contracts, with the Operations managers in the other Alfuttaim IKEA stores and to use central suppliers where possible
- Ensure that all capex and store maintenance costs are accurately budgeted for and the costs controlled on an on-going basis.
- Carry out audits on the external cleaning supplier, using checks and audits
- Drive performance through KPI’S, meetings and regular update meetings
- Ensure a well-trained cleaning workforce on IKEA store evacuations and their role, customer service and general SOPS

H&S:

- To ensure that the store is safe for visitors and customers at all times;
- before and after trade, day and night time
- To train and audit the store teams on the evacuation processes, codes and other emergency information. To plan and take corrective action based on the findings
- To schedule and action yearly plans for evacuations, generator tests and power failure simulations;
- To
- implement processes and actions to ensure store safety
- To review and change current processes where needed to enhance store safety: checklists, etc
- To visit the store during the nightshift operation and carry out the same action and audits as in the day. Ensure store safety at night
-


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