Call Attendant Admin

5 months ago


Dubai, United Arab Emirates brilliant mind events Full time

We are currently seeking a dynamic and versatile Call Attendant cum Admin to join our team. As a crucial member of our front desk staff, you will play a pivotal role in delivering exceptional customer service and ensuring efficient administrative operations.

**Responsibilities**:
**1. Front Desk Duties**:

- Professionally handle incoming calls, inquiries, and reservations, providing excellent customer service.
- Warmly greet guests, provide them with information on the hotel's services, and assist with check-in/check-out procedures.
- Address guest requests and promptly resolve any concerns or issues to ensure a positive experience.
- Maintain a neat and organized front desk area, creating a welcoming ambiance for guests.

**2. Administrative Support**:

- Assist with a variety of administrative tasks, including data entry, filing, and document preparation.
- Collaborate with various hotel departments to ensure seamless communication and guest satisfaction.
- Support inventory management and place orders for supplies when needed.

**3. Concierge Services**:

- Provide valuable recommendations to guests for local attractions, dining options, and entertainment.
- Arrange transportation and make reservations as per guests' requests.

**Qualifications**:

- High school diploma or equivalent; additional education or certifications in hospitality administration is advantageous.
- Previous experience in a customer service role, preferably within the hotel or hospitality industry.
- Exceptional communication and interpersonal skills, accompanied by a friendly and positive demeanor.
- Proficiency in using hotel reservation systems and basic office software.
- Strong organizational abilities, enabling efficient handling of front desk duties and administrative tasks.
- Professional appearance and attitude, demonstrating a commitment to delivering outstanding service.

**Job Types**: Temporary, Contract

**Salary**: AED100.00 - AED110.00 per day

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- CSR: 1 year (preferred)
- Hotel industry: 1 year (preferred)

**Language**:

- arabic (preferred)
- english (preferred)

License/Certification:

- visa (preferred)
- passport (preferred)
- Emirates ID (preferred)
- NOC (preferred)



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