Spa & Recreation Manager

1 month ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 22216492

**Job Category** Spa

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Position has responsibility for supervising and coordinating activities of employees delivering spa & recreation services, including salon if any, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Dubai with an oversight of Spa department at the Marriott Harbor.
- Position requires two half days at the Marriott Harbor to provide leadership and oversight of the spa and recreation department at that property
- Number of Direct Reports - 2
- Titles of Direct Reports - Asst.Spa & Recreation Manager (one at the JWMM and one at the Marriott Harbor)

**CANDIDATE PROFILE**

**Experience**:

- Minimum 4years’ experience as a manager in the Spa / recreation operations or related professional area.

**Skills and Knowledge**
- **Customer and Personal Service** - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- **Analytical/Critical Thinking** - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

**Education or Certification**
- **Spa training or experienced certificate**:

- **Post Graduate not required-Any specialization**

**CORE WORK ACTIVITIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- **Assisting and Caring for Others**:

- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- **Demonstrating Knowledge**:

- Demonstrating knowledge of job-relevant issues, products, systems, and processes.
- **Managing Daily Operations of the area or department**:

- Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- **Modeling Appropriate Behaviors**:

- Serving as a role model to demonstrate appropriate behaviors. Adapting and role modeling brand standards at all times
- Training and inspecting the team on sanitation, maintenance of the facilities etc. on a daily basis.
- Walking around all areas such as pool, retail, gym, spa etc. regularly to observe any issues and or concerns regarding standards and or maintenance.
- Responsible for AES in the department by role modeling Marriott culture and holding everyone accountable fairly and consistently.
- Training and developing the team to execute all job responsibilities.
- Motivate and hold team accountable
- Walk the talk and align with managers to ensure positive environment.
- Responsible for guest voice and TripAdvisor results by training, role modeling and by holding people accountable.
- Responsible for sales and profit
- Responsible for Marketing and developing sales and revenue.
- **Supervising Associates**:

- Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.
- **Exceeding Customer Expectations**:

- Providing services that are above and beyond for customer satisfaction and retention
- **Coaching and Developing Others**:

- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- **Improving Service**:

- Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- **Ordering, managing, and providing Supplies**:

- Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- **Scheduling Work and Activities**:

- Scheduling events, programs, and activities, as well as the work of others.
- **Administering Performance Appraisals**:

- Participating in the performance appraisal system process, giving feedback when needed
- **Ensuring Communication of Expectations and Objectives** - Ensuring that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns
- **Supporting Management of Spa & Recreation Operation

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