Cluster Recreation Spa Manager

2 weeks ago

Dubai, United Arab Emirates IHG Hotels & Resorts Full time
  • Supervise the spa and recreation personnel across the cluster, including supervisors, therapists, receptionists, gym staff members, and lifeguards.
  • Maintain and elevate the standards of service and cleanliness across all spa and recreation facilities.
  • Ensure that all spa and recreation areas within the cluster adhere to the highest health, safety, and sanitation standards.
  • Ensure the implementation and compliance with the company’s fire, life, and safety requirements
  • Monitor appointment scheduling, inventory, and equipment maintenance.
  • Develop spa service menus and packages in alignment with guest preferences and industry trends.
  • Conduct market and competitor analysis to stay ahead of the competition in terms of service delivery.
  • Handle guest complaints and refer to them as necessary, follow up on corrective/preventive action. Pay attention to detail on special requests by maintaining an updated database on guest profiles, captured through glitches/preferences.
  • Assist in planning for future staffing needs and recruiting in line with company guidelines, prepare and administer a detailed induction program for new staff aligned with the aim to have a great start.
  • Assist in maintaining a comprehensive, current, and guest-focused set of departmental standards and procedures and oversee their implementation.
  • Ensure that a training needs analysis of the team is carried out and training programs are designed and implemented to meet those needs. Carry out probation and formal performance appraisal discussions in line with company guidelines. Coach, counsel, and discipline staff, providing constructive feedback to enhance performance and maintaining good relations by regularly communicating with staff.
  • Appraise the appearance, discipline, and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
  • Organize and conduct regular meetings for the reception team to facilitate communications and smooth operations.
  • Address guest inquiries, concerns, and feedback promptly and professionally.
  • Implement innovative strategies to continually enhance the overall guest experience.
  • Develop and manage budgets for the spa and recreation facilities across the cluster.
  • Regularly analyze financial performance, revenue, and expenses, proactively making adjustments to optimize profitability.

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    1 week ago

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