Assistant SPA

3 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 22216489

**Job Category** Spa

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Position has responsibility for supervising and coordinating activities of employees delivering spa & recreation services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

**LEADERSHIP COMPETENCIES**

**Skills and Knowledge**
- **Customer and Personal Service** - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- **Analytical/Critical Thinking** - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

**CORE WORK ACTIVITIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- Adapting and role modeling brand standards at all times
- Training and inspecting the team on sanitation, maintenance of the facilities etc on a daily basis.
- Walking around all areas such as pool, retail, gym, spa etc. regularly to observe any issues and or concerns regarding standards and or maintenance.
- Responsible for AES in the department by role modeling Marriott culture and holding everyone accountable fairly and consistently.
- Training and developing the team to execute all job responsibilities.
- Motivate and hold team accountable
- Walk the talk and align with managers to ensure positive environment.
- Responsible for guest voice and tripadvisor results by training, role modeling and by holding people accountable.
- **Assisting and Caring for Others**:

- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- **Demonstrating Knowledge**:

- Demonstrating knowledge of job-relevant issues, products, systems, and processes.
- **Managing Daily Operations of the area or department**:

- Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- **Modeling Appropriate Behaviors**:

- Serving as a role model to demonstrate appropriate behaviors.
- **Supervising Associates**:

- Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.
- **Exceeding Customer Expectations**:

- Providing services that are above and beyond for customer satisfaction and retention
- **Coaching and Developing Others**:

- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- **Improving Service**:

- Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- **Ordering, managing, and providing Supplies**:

- Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- **Scheduling Work and Activities**:

- Scheduling events, programs, and activities, as well as the work of others.
- **Administering Performance Appraisals**:

- Participating in the performance appraisal system process, giving feedback when needed
- **Ensuring Communication of Expectations and Objectives** - Ensuring that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns
- **Supporting Management of Spa & Recreation Operations and Budgets**: Assumes the responsibilities of the Spa Director in his/her absence.
- Manages overall operations of spa & recreation department.
- Ensures all employees have the proper supplies, equipment and uniforms.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa & recreation and related areas and equipment.
- Manages pool and activities staff to ensure brand standards of hospitality and cleanliness are met.
- Ensures all facilities are in appropriate operating condition.
- Schedules work/repairs as needed with the Director of Services and Engineering Department.
- Maintains and enforces safety

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