Consultant - Product Support
2 weeks ago
**Job Summary**
Strong technical skills in Oracle SQL, PL/SQL, SQL Loader, Stored Procedures, SQL Server 2012 (Reporting Service and Integration Service),
- Should have around 3+yrs of relevant experience, including experience on handling L1/ L2 support for banking products
- Knowledge of Reporting tool would be an advantage
- Strong working exp on Cash and liquidity Management/ Payments/ Reconciliations
- Knowledge of Global Corporate Liquidity & Cash Management Processing
- preferred
- Cash Management (Collections, Disbursement, balance reporting)
- Cash Concentration / Account Sweeps / Notional Pooling
- Finance and Accounting and Payments Liquidity Management
- Enterprise Reconciliation and Investigations
- Good organizational skills including the ability to meet deadlines
- Strong analytical, problem-solving, and conceptual skills
- Ability to work in teams and has strong interpersonal skills
- Ability to work under pressure and meet tight deadlines.
- Ability to effectively diagnose and troubleshoot product issues remotely
- Experience using support ticketing systems
**Responsibilities and Duties**
Handle and take ownership of customer issues from beginning to resolution.
Assist customers by diagnosing problems and providing resolutions for technical and product issues.
Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or product questions.
Identify and provide input on unique or recurring customer problems.
Deliver a positive customer experience according to Data Dynamic standards.
Monitor and track customer issues to ensure accurate resolution.
Review and distribute relevant customer information to cross
- functional teams (Sales, Development, External Partners, etc.).
Escalate more complex customer technical issues to senior level support and/ or development.
Be responsible for numbers generated for professional services through support
**Key Skills**
Strong technical skills in Oracle SQL, PL/SQL, SQL Loader, Stored Procedures, SQL Server 2012 (Reporting Service and Integration Service),
**Required Experience and Qualifications**
Excellent interpersonal, oral and written communication skills, ability to manage remote support for technical customers
Commitment to own personal development
Self-motivated, approachable, patient and reliable
Proven record of ability to manage time and work to strict deadlines.
Ability to work in a multi-cultural environment (experience of handling global customers is a plus)
**Salary**: From AED10,000.00 per month
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