Support Consultant
5 months ago
**_Job Description_**:
- _Customer service through communication channels;_
- _Analyze, identify, map and document product behaviors;_
- _Identify and categorize product bugs by defining their priorities;_
- _Translate the client’s needs and difficulties, and when necessary, guide them to the specific area;_
- _Assist the customer in using the tool to optimize its performance;_
- _Analysis and simulation (testing) of reported scenarios;_
- _Server and proxy restart;_
- _System updates;_
- _Creation of issues for Development after confirmation of BUGS;_
- _Check the status of services;_
- _Database consultation and analysis;_
- _Consultation and mastery of the audit tool;_
**_Job Experience_**:
- _Basic knowledge of Excel: filters, sum and count functions, concatenation, record classification and basic use of the software;_
- _Advanced Spanish;_
- _Basic knowledge of Power Point: text formatting, component positioning and basic use of the software;_
- _Be motivated and have the ability to deliver solutions to the client, always effectively and with high quality;_
**Job Category**:Operations**Job Type**:Full Time**Job Location**:Dubai
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