Middle East Operations Associate
7 months ago
**WHAT YOU'LL DO**:
You will be supporting the ME Client Portals Mailbox and RFP Portal Submissions for UAE, KSA, Qatar, Bahrain & Kuwait clients, as well as performing miscellaneous related RFP administrative tasks and provide backup assistance to Operations team.
Your responsibilities will include:
- Upload all information and licenses, collaborate with CT teams on e.g., Project references and lists, presentation packs and Legal team on document reviews e.g., NDA, Code of Conduct, etc.
- Update information and licenses in existing client portals to ensure an active vendor profile.
- Collaborate with clients on managing / updating access for existing profiles with outdated logins.
- Download RFP related documents and information and sharing it with ME Proposals
- Co-ordinate payments for RFPs portal registrations (if payment is required)
- Register new leads in the RFP database - Portal tracker updates
- Action client communication via portal as well as remain the client’s point of contact for all questions relevant to portals/proposal submissions through the portals
- Ensure that all communication from the client is shared with the MEProposals team in a timely manner
- Submit post-qualifications to the client (extension requests, clarification questions, intent to bid, etc.)
- Share lead updates and client responses with the MEProposals
- Update Trello board with RFP submission details
- Share portal submission requirements with EA
- Share calendar invite for the submission with RFP team and EA
- Support portal submissions and ensure successful submissions of incoming proposals before the deadline by uploading all necessary documents and completing relevant fields in the portal
- If it is decided not to bid on an RFP, update tracker and Trello board as well as send notification to the client through the portal
- Support MOF portal when needed: Scanning, reading / pre-translate, download, and share it with the team.
- Support and update the following spreadsheets: vendors, leads, submissions and portal updates with new registrations on daily basis.
**Operations Support**
- Interact with other functions within other ME Offices, as well as the larger BCG community to help co
- ordinate any requests from other offices through liaison with wider team.
- Assist RFP Specialist and all other team members with administrative support, as necessary.
- Assist RFP Specialist with tasks during periods of absence.
- Support with requests during periods of absence for Operations Manager.
- Perform other office duties as assigned.
**YOU'RE GOOD AT**:
- You have a strong understanding of your primary function i.e., RFP portals and Government Procurement regulations.
- You are strong team-player and flexible when business requirements dictate.
- You are great at interacting with internal and external stakeholders across functions and networks outside of your own area.
- You have a strong sense of Customer Service and proactively address issues and suggest solutions within your area of scope.
- You can solve routine problems by developing and choosing alternatives.
- You always pay great diligence as well as have a habit of keeping track of what’s going on around you.
- You have a working experience and knowledge of project and procurement management.
- You have the ability and experience working in parallel process multiple initiatives.
- Organization skills and the ability to manage competing priorities effectively.
- You have a strong ability to work under pressure without losing composure.
- You are results driven and self-motivated.
- Consistency, dependability, and accuracy in carrying out your responsibilities.
**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:
- 1-2 years of relevant experience would be preferred
- Strong verbal and written communication skills; fluency in English and Arabic.
- Advanced level computer skills; Windows, Word, Excel, PowerPoint, Outlook, Browser knowledge.
- Familiarity with technical support/office equipment.
- Ability to perform successfully in a fast-paced, intellectually intense, service-oriented environment.
- Respect all BCG information as personal and confidential.
**YOU'LL WORK WITH**:
You will be working closely with the Operations team. You will regularly interact with internal teams and external vendors. The team is very collaborative and enjoys learning and mentoring each other. Your manager will be a great resource for support and troubleshooting and will provide developmental
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