Reservation Officer for Travel Agency

1 week ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Golden eagle travel and tourism Full time
Reservation Officer for Travel Agency

Position Title:
Reservation Officer

Reports To:
Reservation Manager / Travel Agency Manager

Location:

Ras Al Khaima, UAE

Job Type:
Full-Time / Part-Time



NATIONALITY:
PHILIPINES


Job Overview:


As a Reservation Officer for a travel agency, you will be responsible for assisting clients with their travel plans and ensuring a seamless booking experience.

This role involves interacting with customers, handling inquiries, making reservations, and providing exceptional customer service.

Key Responsibilities:

  • Customer Service:
Address customer inquiries regarding travel plans, itineraries, and reservations.

Provide information on travel destinations, accommodation options, and transportation services.

  • Booking and Reservations:
Make reservations for flights, hotels, car rentals, tours, and other travel services.

Ensure all reservations are accurately entered into the booking system.

Confirm bookings and communicate details to clients.

  • Itinerary Planning:
Assist clients in planning detailed travel itineraries.

Provide recommendations on travel destinations, activities, and local attractions.

  • Sales and Promotions:
Promote travel packages, special deals, and seasonal offers to clients.

Upsell additional travel services and products.

  • Administrative Tasks:
Maintain organized records of bookings, payments, and client interactions.

Process payments and issue invoices and receipts.

Handle changes, cancellations, and refunds according to company policies.

  • Problem Solving:
Resolve any issues or complaints regarding reservations or travel arrangements.

Coordinate with travel service providers to address and rectify problems.

  • Market Research:
Stay updated on travel trends, destination news, and changes in the travel industry.

Gather feedback from clients to improve service offerings.

Qualifications:

  • Education:
High school diploma or equivalent; a degree in Travel and Tourism, Hospitality, or a related field is preferred.

  • Experience:
Previous experience in a travel agency or similar role is advantageous.

Familiarity with reservation systems (e.g., Amadeus, Sabre, Galileo).

  • Skills:
Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Attention to detail and accuracy.

Ability to work under pressure and meet deadlines.

  • Personal Attributes:
Customer-focused with a friendly and approachable demeanor.

Problem-solving mindset and ability to handle difficult situations calmly.

Enthusiastic about travel and helping others plan their trips.

  • Working Conditions:
Typical office environment with standard working hours.

Occasional evening or weekend work may be required to accommodate client needs.

Interaction with a diverse clientele and coordination with various travel service providers.

  • Application Process:

Pay:
AED2,000.00 per month

Ability to commute/relocate:

  • Ras alKhaimah: Reliably commute or planning to relocate before starting work (required)

Experience:

- ticket officer: 2 years (required)

Language:

- english (preferred)

Location:

  • Ras alKhaimah (required)
Application Deadline: 30/06/2024

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