Reservation Officer for Travel Agency
1 week ago
Position Title:
Reservation Officer
Reports To:
Reservation Manager / Travel Agency Manager
Location:
Ras Al Khaima, UAE
Job Type:
Full-Time / Part-Time
NATIONALITY:
PHILIPINES
Job Overview:
As a Reservation Officer for a travel agency, you will be responsible for assisting clients with their travel plans and ensuring a seamless booking experience.
Key Responsibilities:
- Customer Service:
Provide information on travel destinations, accommodation options, and transportation services.
- Booking and Reservations:
Ensure all reservations are accurately entered into the booking system.
Confirm bookings and communicate details to clients.
- Itinerary Planning:
Provide recommendations on travel destinations, activities, and local attractions.
- Sales and Promotions:
Upsell additional travel services and products.
- Administrative Tasks:
Process payments and issue invoices and receipts.
Handle changes, cancellations, and refunds according to company policies.
- Problem Solving:
Coordinate with travel service providers to address and rectify problems.
- Market Research:
Gather feedback from clients to improve service offerings.
Qualifications:
- Education:
- Experience:
Familiarity with reservation systems (e.g., Amadeus, Sabre, Galileo).
- Skills:
Strong organizational and multitasking abilities.
Attention to detail and accuracy.
Ability to work under pressure and meet deadlines.
- Personal Attributes:
Problem-solving mindset and ability to handle difficult situations calmly.
Enthusiastic about travel and helping others plan their trips.
- Working Conditions:
Occasional evening or weekend work may be required to accommodate client needs.
Interaction with a diverse clientele and coordination with various travel service providers.
- Application Process:
Pay:
AED2,000.00 per month
Ability to commute/relocate:
- Ras alKhaimah: Reliably commute or planning to relocate before starting work (required)
Experience:
- ticket officer: 2 years (required)
Language:
- english (preferred)
Location:
- Ras alKhaimah (required)
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