Business Support Associate

3 weeks ago

UAE, United Arab Emirates World Food Programme Full time

**.**:
**ABOUT WFP**:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world **achieve Zero Hunger** in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

**WHY WORK AT WFP?**

**SAVING & CHANGING LIVES **❤
- Make a difference the world will notice._
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

**GLOBAL COMMUNITY**:

- Build bridges that unite people across the world._
Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

**UNLIMITED POSSIBILITIES**:

- Unlock possibilities you never thought you'd find._
WFP goes anywhere it is needed and does whatever it takes to get the job done.

**LIFE-CHANGING EXPERIENCE**:

- Reach beyond yourself and discover your true potential._
WFP offers the kind of life-changing experiences you’re unlikely find in many other organizations.

**Join us to make a difference**
**Watch this video to know more about us**

**ORGANIZATIONAL CONTEXT**:
The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and working with communities in more than 100 countries to improve nutrition and build resilience. To support this mission, WFP Fleet Centre in Dubai, UAE, is mandated to centrally manage WFP’s light and armoured vehicle fleet leasing, fleet management and systems support, insurance cover, vehicle disposal, and advanced driver training services, to enable effective, safe, and efficient fleets in all WFP offices globally.

The job holder will be accountable for ensuring timely and effective handling of FMS support requests from country offices, maintaining high data quality standards through regular analysis, and taking corrective actions, reconciling FMS data among all relevant WFP systems, preparing performance reports with clear KPIs, verifying and updating all essential FMS records, providing ongoing support to Fleet center management, country offices and regional bureaus.

**JOB PURPOSE**:
**JOB TITLE**: Business Support Associate (Fleet Systems Data Management)

**TYPE OF CONTRACT**: Service Contract (SC)

**JOB LEVEL**: SC 6

**UNIT/DIVISION**: MSDF

**DUTY STATION (City, Country)**: Dubai, UAE

**DURATION**: 12 months with a possibility of extension

**SALARY**: Salary starts from AED 18,596.09 per month plus medical insurance.

This position is based in the WFP Fleet Centre, Dubai, reporting to the Fleet Systems & Fleet Optimization Officer under the Fleet Management Unit. Within delegated authority, the incumbent will be responsible the Fleet Systems Data Management and will be accountable for the following duties:
**KEY ACCOUNTABILITIES (not all-inclusive)**:

- Ensure all FMS support requests from country offices are handled timely and effectively
- Ensure the FMS data quality (completeness, accuracy, and timeliness) is maintained at highest standard by running monthly FMS data quality analysis to identify issues and take corrective actions to resolve issues
- Ensure that recurrent data quality concerns are addressed with methodical changes and proper root cause investigation
- Ensure FMS data are reconciled on monthly basis among all fleet management and other relevant WFP data management systems (GEMS)
- Prepare a monthly FMS Support performance report with clear KPIs that shows the promptness and effectiveness of the FMS support using effective tracking tools
- Responsible for the creation, updating, and archiving of FMS data records such as assets, drivers, employees, FMS users, tanks, pumps, locations, and suppliers including uploading bulk records as needed
- Attend in regular FMS improvement meetings with Global Fleet and contribute improvement ideas, prepare business requirements as needed, and follow up the implementation of the new system improvement initiatives.
- Ensure effective coordination with other units, MSD branches and Global Fleet system team to align activities and maximize collaboration in the digitalization’s and corporate system integration.
- Verify and update all essential documents and records prior to the monthly cost transfer to ensure that FMS data, such as vehicle lease costs, carbon tax, self-insurance, and overhead costs, are accurate and up to date.
- Take an active role in the development and delivery of FMS training materials, including e-learning and face-to-face training, and deliver remote or face-to-face FMS training to CO fleet management team

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