Soft Services Supervisor

6 months ago

UAE, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
This position requires overseeing and coordinating various aspects of soft services, including but not limited to cleaning and housekeeping. The role demands effective leadership, meticulous planning, and good communication skills to maintain high standards of service delivery while adhering to company policies and client requirements.

**What you will do**:

- Oversee day-to-day operations of the cleaning team, ensuring they are focused on cleaning-related tasks.
- Coordinate and delegate cleaning responsibilities and oversees overall performance of the site team and sub-contracted services.
- Guarantee adherence to cleaning standards in accordance with industry best practices.
- Professionally handle the scope and Key Performance Indicators (KPIs) to enhance the company's positive image and reputation.
- Conduct fundamental cleaning training for staff, providing knowledge on standard machinery.
- Record staff attendance, maintain daily attendance records, and implement an effective documentation structure and key work processes for the contract. Communicate regularly with the client for daily reporting.
- Support the implementation of the computer-aided facility management (CAFM) system in the contract to enhance reporting efficiency and administrative effectiveness. Provide advice to the team and CAFM departments on schedule changes and suggest improvements.
- Report cleaning-related tasks and Health, Safety, and Environment (HSE) incidents.
- Conduct regular inventory audits of fixed assets and monitor the use of cleaning chemicals and other cleaning consumables or hygiene products
- Generate completion reports and monitor consumption of resources

**Required skills to be successful**:

- Strong staff management skills
- Operations Management (Planning & Organizing)
- Excellent verbal and written communication skills

**What equips you for the role**:

- Minimum of 3-5 years of experience working as a supervisor in UAE
- Valid UAE Driving License (**Mandatory**)
- Minimum Completion of Secondary Level of Education
- Experience and understanding of CAFM usage and functions is preferred

**About Al-Futtaim Engineering & Technologies**
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

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