IT Manager- Microsoft 365,sharepoint, Azure

3 weeks ago

Abu Dhabi, United Arab Emirates Career Plus Recruitment Services Full time

The Microsoft 365 certified Manager is responsible for system architecture, needs analysis, troubleshooting, within the Microsoft 365 Technology Stack for clients. The Microsoft 365 Engineer works on projects by collaborating with internal project managers and clients to complete project deliverables in a timely manner and within the requirements defined.
- Develops Microsoft technology solution by understanding key client objectives; diagnosing and mapping client requirements; articulating solution risks; recommending project approaches
- Lead and facilitate information gathering sessions to evaluate current systems topologies, and validate business and system requirements
- Documents and presents Solution Design deliverables and facilitates sign off
- Implements architecture by building components and custom designs; prototyping; data migration; maintaining technical integrity and consistency
- Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
- Increase organization effectiveness by identifying opportunities to leverage solutions to other engagements
- Supports sales efforts through review of statements of work
- Sets the expectations for development practices and ensures they are known and adhered to within Microsoft Technology Stack
- Innovates and leads explorations into new areas and new technologies within the company but also with other industry leaders for Microsoft Technology Stack
- Establish cross-training processes and requirements with the goal to have all Engineers capable of effectively troubleshooting and resolving Incidents for all supported Microsoft technologies.
- Maintain frequent communication with peers and IT teams to maintain awareness of issues or changing process/standards
- Constantly assess customer sentiment and feedback to identify areas for focus and improvement.
- Establish and provide continuous improvement of client service delivery processes and standard operation procedures (SOPs).

Minimum Education/Certification/Experience Requirements:

- 7+ years of relevant professional experience with Microsoft Exchange, and Active Directory
- 3+ years of experience in the Microsoft 365 ecosystem,
- Microsoft 365 Certified: Messaging Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert
- Knowledge of IP networking, VPN's, DNS, load balancing and firewalling,
- Technical proficiency including systems experience, strong troubleshooting and problem solving skills, and issue management in a multi-platform environment,
- Experience identifying gaps in existing client skill base and developing documentation to include job descriptions for key architectural positions, skill requirements and required certifications for roles/positions, inventory of required competencies by job description/role, and an inventory of required technical skills by job description/role,
- Experience defining the specific metrics which communicate the benefits of an architecture program to the business; tracking to what extent those benefits are being delivered on an ongoing basis; and identifying metric stakeholders and owners,
- Knowledge of project management methodology,
- Deployment and operational expertise with Windows 10.

Preferred Education/Certification/Experience:

- Microsoft 365 Enterprise Admin certification (MS-110, MS-101)
- Knowledge and experience with Microsoft Azure Cloud, Intune, Defender for Endpoint, or SharePoint,
- 3+ years of prior government and/or commercial consulting experience,
- Experience with Google Cloud and Suite,
- Possess Sr. Level Windows Systems experience,
- Knowledge of SAN and backup technologies,
- Experienced with networking and network/system security,
- Subject matter expert in server hardware and operating systems,
- Ability and discipline to work and succeed in a fast pace and organizationally complex environment, to effectively adapt to rapidly changing technology,
- Ability to work independently and manage multiple task assignments
- Strong oral and written communication skills, including presentation skills (Visio, PowerPoint, etc.),
- Understanding of Automation and Continuous Integration & Deployment (CI-CD),
- Planning and designing complex system configurations and standards for Virtualization and Storage platforms from scratch,
- Deep understanding of load balancing and scalability techniques,
- Hands-on scripting experience with Powershell,
- Strong problem‐solving abilities coupled with a desire to take on a challenge,
- Strong self-awareness and self-motivation.

Knowledge and Skills:

- Creative person with the ability to design innovative solutions,
- Goal oriented with high standards for quality and performance,
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment,
- Ability to work independently and manage multiple task assignments.

**Salary**: AED20,000.00 - AED25,000.00 per month

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