Program Manager

3 weeks ago


Ajman, United Arab Emirates Transcend Healthcare FZO Full time

Qualifications:

- High School Diploma or Graduate
- Minimum 1 year of experience in UAE
- Proficiency in Arabic and English
- Prior experience in sales, preferably in the hospitality industry.

Program manager/co ordinator with experience in sales who is also responsible for promoting and selling various wellness packages to potential guests. This role involves engaging with individuals and organizations to understand their wellness needs and preferences, offering suitable wellness packages and securing bookings. The primary objective of this position is to increase sale of wellness packages and revenue by effectively marketing and selling its packages.

Key responsibilities:
Customer Engagement:

- Build and maintain strong relationships with existing clients and generate repeat business.
- Respond promptly to customer inquiries and provide detailed information about available hotel packages.

Product & Services Knowledge:

- Possess in-depth knowledge of the resort's amenities, wellness programs, room types, services, and special offers.
- Stay updated on local events and attractions to recommend tailored packages to guests.
- Understand the unique selling points of different packages and their pricing structures.

Sales Pitches:

- Conduct informative and persuasive sales pitches to potential customers.
- Customize package recommendations to align with the specific needs and preferences of each customer.
- Negotiate terms, rates, and contract agreements with customers.
- Use persuasive and consultative selling techniques to close sales and secure reservations.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Collaborate with the marketing team to develop marketing campaigns, promotions, and sales strategies.
- Utilize online and offline marketing channels to reach a broader audience.
- Maintain accurate records of customer interactions, inquiries, and bookings using a Customer Relationship Management (CRM) system.
- Analyze sales data to identify trends, opportunities, and areas for improvement.

Reporting:

- Prepare regular reports and performance summaries for management.
- Keep track of revenue generated through the sale of hotel & wellness packages.
- Collaborate with the reservations and front desk teams to ensure a seamless booking process and a positive guest experience.
- Share customer feedback and insights with the hotel management team for continuous improvement.

**Salary**: AED5,500.00 - AED7,000.00 per month

**Language**:

- Arabic (preferred)

Expected Start Date: 01/12/2023


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