Vip Account Manager

5 days ago


Dubai, United Arab Emirates TangoMe Full time

**DESCRIPTION**:
**Tango** is a successful, market leader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.- The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans and monetize their talents.- Tango live stream was founded in 2018 and is powered by 350+ global employees operating in a culture of growth, learning, and success- The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”.- The best way to describe Tango's work style is not to use the word “impossible”. And we believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time).**Do you want to join the party?**

**RESPONSIBILITIES**:

- We are looking for a talented and brilliant
- **VIP Account manager** to join our amazing team in
- **Dubai (UAE)**.- Manage on a daily basis close relationships and support with our VIP users
- Keep track and monitor on the VIP users activity on a daily basis including sales and up sale promotions
- Build personal relationships and create a personalized experience for them
- Track and monitor the VIP players activity on a daily basis
- Provide customer care through various channels and handles
- Gather feedback and propose improvements to customer experience
- Cross teamwork with all aspects of marketing, monetization, features and products
- Build and deliver ongoing content, promotions and activities - where the KPI is to bring players to their next level

**REQUIREMENTS**:

- Fluent Arabic and English - must
- Previous experience at sales or customer support roles, preferably from B2C companies
- Strong communicator, customer-centric, proactive and target driven
- Ability to travel in MENA region

**Nice to have**:

- Passion for social apps
- Knowledge of additional languages Hindi/Urdu or Turkish will be an advantage
- Prior experience with support tools (Zendesk, Intercom, etc)

**What you can expect**
- Each employee is a partner of the Company, since everyone has stock options
- Competitive salary and performance review bonus
- No income tax in Dubai
- Official employment in Dubai (work permit visa for employees)
- Relocation package compensation for single/family, full support in the relocation process
- Medical insurance (100% for employees and 75% for family members)
- Comfortable co-working in Dubai center with all goods to make your working day productive
- Lunch and unlimited coffee/tea
- Opportunities for professional growth and skills improvement
- Atmosphere of challenges, creativity, team play
- If this sounds like you, send your resume for



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