Customer Relations Manager

5 months ago


Abu Dhabi, United Arab Emirates Directsb FZ LLC Full time

Key Responsibilities:

- Address customer inquiries, complaints, and feedback in a timely and empathetic manner.
- Conduct outbound calls to follow up with customers and ensure their needs are met.
- Update and maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Continuously strive to enhance the customer experience and exceed expectations.

**Requirements**:

- Fluency in both Arabic and English languages is essential.
- Proven experience in customer service or related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office and customer relationship management (CRM) software.
- Previous experience in a managerial or supervisory role is preferred.
- Knowledge of the Abu Dhabi market and cultural nuances is advantageous.

To apply, please submit your resume and cover letter detailing your relevant experience and language proficiency.

**Experience**:

- Sales: 2 years (required)

**Language**:

- Arabic (required)



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