Real Estate Customer Service/rentals

6 months ago


Dubai, United Arab Emirates Icon Full time

Rental Agent Duties
- Provide advice and assistance to prospective tenants
- Carry out viewings of rental properties
- Negotiate rental agreements
- Manage rental contracts and payments
- Handle maintenance and repair requests

Rental Agent Requirements
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work as part of a team
- Ability to work to targets and deadlines
- Ability to work with a range of computer software

Rental Agent Skills
- Good communication and organisational skills
- Ability to work to deadlines
- Strong customer service skills
- Ability to work independently

Rental Agent Personal Traits
- Excellent communication and customer service skills
- Organised and able to manage time effectively
- Ability to work under pressure
- Confident in using computer systems

Customer Service:

- Look after and manage all properties under our management
- Ensure all necessary maintenance needs are effectively taken care of
- Check contractor work and ensure it is up to standard
- Check-in with property guests to assure positive guest relations
- Immediately attend to tenant questions and concerns
- Deal with complaints in a calm and professional manner
- Interact directly with potential tenants, showing properties and explaining current lease agreements
- Track and maintain lease agreements and contracts
- Create strategic business plans for the property, ensuring adherence to budget
- Track, organize and maintain budgetary files and financial information
- Ensure bills and invoices are paid on time
- Help determine rental rates
- Assist in formation of property rules and regulations and ensure they are followed
- Chase rent payments
- Analyze property performance and create marketing initiatives to increase occupancy
- Follow all anti-discrimination laws, local property, and real estate regulations

**Job Types**: Full-time, Permanent

Pay: From AED2,000.00 per month

**Experience**:

- customer service: 1 year (preferred)


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