Cleaning Administration Coordinator

1 month ago


Dubai, United Arab Emirates Homesquad Full time

**Primary Purpose**

Cleaning Administration Coordinator is accountable to the partners of this small cleaning company for its commercial performance. Responsibilities include generating business, leading and effectively supervising frontline Cleaning Support staff, Services staff, external service providers, processes, and activities required to ensure accountabilities are met. In addition, this position is responsible to provide operational coordination and monitoring of mid to large size Cleaning Services projects as assigned, and to have a leadership role in budget preparation and monitoring for Cleaning Services and Cleaning Support staff.

Key Accountabilities:
1. Leadership - Responsible for providing excellent leadership to Cleaning Services staff and Office staff to assist the Partners with administrative leadership of the Cleaning Services operation.
- Create and maintain positive working relationships by establishing a clear set of reasonable and mutually agreed upon expectations that align with company core values to help employees create clear paths to success.
- Identify development opportunities in direct reports and create development plans that will enable employee growth and improved performance.
- Update and revise training program in conjunction with the two company partners.
- Provide leadership as a coach and mentor to frontline cleaning staff in the delivery of excellent service
- Act as a key liaison with partners in the coordination of cross training and coaching initiatives

2. Supervision - Responsible for providing excellent supervision and support to staff
- Recruit (hiring processes, onboarding activities) with partner input.
- Measure and evaluate performance of direct reports through both formal performance appraisals and informal methods such as regular customer feedback and coaching.
- Administer human resource policies and procedures as they relate to staff in the incumbent’s area i.e.) sick time, vacation, overtime, leaves of absence, safety/injuries, return to work initiatives
- Lead the creation and delivery of staff training and development opportunities in co-ordination with the Supervisors of Cleaning Service

3. Fiscal and Sales Management - Cleaning Services
- Work with partners to develop a commercial growth strategy that supports standards of service excellence.
- In coordination with the Partners, provide administrative coordination and monitoring of the overall Cleaning Services operating budget
- Develop and manage the annual cleaning services operating budget.
- Follow policies and procedures for effective procurement of supplies, equipment, and 3rd party service provision.

4. Operations Management - Accountable for planning, developing, and co-ordinating processes to effectively manage cleaning services programs focusing on continuous improvement and supporting the company’s goals. This requires:

- Collaborate with other office staff to ensure effective delivery of services and problem resolution for optimal service achievement
- Lead and implement cleaning standards and best practices in day to day cleaning
- Establish consistent operating procedures and processes to ensure effective and efficient workflow
- Plan and co-ordinate end of term processes working in collaboration with others for the turn-over of all residence bedrooms and community space within very tight timelines.

5. Measurement and Evaluation - Responsible to collect and maintain Key Performance Indicators and other measures of performance that align with the strategic direction of the Company.
- Provide data, progress reports related to effectiveness and continuous improvement goal achievement.

6. Project Management - Accountable for managing the effective co-ordination of multiple regular and special projects that relate to the incumbent’s area of responsibility and the wider Cleaning Services team.

Organize the work of others and self to conduct research, compile statistics, develop reports, and communicate results.

**Position Requirements**

**Education**:
Hotel School Graduate or similar experience

**Experience**:

- Experience in Five Star Housekeeping Department
- Experience leading others is required.
- Experience supervising staff is required
- Experience co-ordinating multiple projects is required
- Ability to negotiate, resolve conflicts, and solve problems effectively is required.
- Experience working independently is considered an asset
- Experience monitoring budgets is an asset
- Experience making evidence-based decisions considered an asset.
- Competencies will include, people management, resource allocation, interpersonal, organizational and communication skills

**Technical**:

- Working knowledge of or ability to interpret occupational health and safety regulations is required.
- Progressive experience with materials and methods involved in the cleaning of multi-unit residential, retail and office buildings is required
- Working knowledge of the roles all build



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