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Reservation Supervisor

4 weeks ago

Dubai, United Arab Emirates New Arabian Holiday Homes Rental LLC Full time

Always has a consistently professional attitude
- Able to handle any guest special request
- Utilize marketing skills to make outbound call to regular guest during promotions
- Working with sales & marketing to increase reservations
- Handle online channels and Tour operator
- Responsible for the best practice standard to include competitor analysis; inventory availability by channel; pricing control and new pricing concepts
- Ensure website booking process in maintained up to date and functional
- Responsible for DTCM monthly statistics report.
- Develop and maintain positive working relationship with others.
- Work with passkey to resolve interface issues to include accurate room pick up, duplicates, and reservations.
- Respond to challenges and obstacles with confidence, team work and positive attitude
- Provide excellent service and hospitality following the brand guidelines to both internal and external customer.
- Assist in the daily review of Hotel Rate/Occupancy performance with focus on improving overall performance
- Maintain a professional working relationship and promote open lines of communication with Housekeeping supervisor, Engineering, Maintenance and other departments.
- To develop strong working relationships with all guests & clients in order to maximize sales opportunities and generate business for the future
- Manage and coordinate all group and individual reservations
- Coordinate front office activities to ensure work updates are consistently maintained all correspondences promptly handled on the same day received.

**Salary**: AED3,000.00 - AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Hotel Rooms Reservation: 1 year (required)

Application Deadline: 25/06/2023
Expected Start Date: 10/07/2023

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