Vendor Onboarding Team Leader

4 weeks ago

Abu Dhabi, United Arab Emirates The Cloud Full time

**About The Cloud**

At The Cloud, we empower underutilized kitchens and restaurants across the world to make the most of their resources and increase the number of orders, by using the latest technology, online marketing, and a creative approach. Our Purpose is Maximizing Kitchen Efficiency and Delivering Happiness to our customers.

**Job Purpose**

The Onboarding supervisor supervises the work of the onboarding team to achieve a smooth flow of work and a quick onboarding process for all the brands. He or she oversees a thorough onboarding procedure on the various platforms, being proactive and coordinating across multiple departments, optimizing the quality of the brand's presence and potential on all the platforms for the client’s and the company’s success.

**Key Responsibilities and Tasks**
- Collect onboarding details from all existing and upcoming platforms and prepare the initial requirements. (collate contracts, trade license, bank details) for the UAE market.
- Escalate On-boarding related issues
- Prepare the onboarding database per platforms for onboarding process (aggregator details such as timings, location, menu, images, brand description)
- Monitor the On-boarding process for all the platforms from creating content until the brands are live according to deadline.
- Act as a liaison between onboarding, marketing, growth, operations, and tech team ensuring all requirements for onboarding are executed.
- Monitoring the launch of brands, solving issues that arise until they are ready to be handed to operations team
- Maintain and organize records of kitchen and aggregator data.
- Guide and manage brand menu uploads in dashboard and brand menu modification with the modification team.
- Provide support to kitchen partners and platforms throughout the On-boarding process and handle any issues they have around the launch
- Coordinate with all the platforms for the brand’s necessary changes such as Rebranding, Relocation, and other brand concerns.
- Deployment of live brands
- Any Other Jobs as per the Operation’s requirement

**Qualifications**
- Bachelor’s degree in Business Administration, or related field.

**Experience**
- Experience in Project Management.
- Proficiency with content creation, data entry and e-commerce

**Skills**
- Multitasking and time management skills
- Data analytics and critical thinking skills
- Decisions making, planning and organizing skills
- Effective communication, including writing, speaking, active listening and presenting

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cloud Kitchens: 3 years (preferred)

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