Customer Success Manager
6 days ago
Nathan & Nathan is a leading HR and Employee Outsourcing Provider in the UAE, powered by People, Technology and AI to support clients across the Middle East.
Our client is a leading provider of SaaS solutions at the forefront of innovation and offers an integrated and secure suite to automate the processes of legal departments. They are looking for a Customer Success Lead in Dubai, who will join the Customer Success team.
**Responsibilities -**
- Spearhead, create and drive full project implementation plan per each customer you onboard.
- Gain a good understanding of the Governance Suite use cases.
- Be an expert and proactively learn about new functionalities.
- Consult and prescribe optimal structure and use cases per each customer.
- Provide advice and training to new and existing customers.
- Guarantee resource optimization and implementation quality.
- Collaborate in the creation of documentation to help scale onboarding efforts.
- Proactively communicate and manage onboarding risks, delays, and priorities.
- Nurture customer relationships and share best practices and experience with the Global team.
- Collaborate with the team, and participate actively in ongoing initiatives and campaigns.
- Support the activities of the department.
**Requirements**:
- Master-Degree or University Diploma are essential requirements. Training in computer science, laws or Business Administration are a bonus.
- Minimum of 4-year experience as Project manager, preferably in a SaaS company.
- Arabic and English speaker.
- Great problem-solving skills, consultative approach to find the best solution.
- Comfortable giving presentations to groups of any size & audience.
- Proven track record of experience with highest level of customer service, efficiency, and accuracy.
- Outgoing individual with interpersonal skills.
- Good listening and communication skills.
- Curiosity to discover new functional areas and listen to new technologies.
- Ambitious and willing to integrate a human and professional adventure.
**Salary**: Up to AED25,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you a native French speaker?
- Do you have experience in legal software?
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