Noc Team Lead

4 months ago


Dubai, United Arab Emirates Computer Network Systems Full time

**Company Description**
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
- **K**ey Duties and Responsibilities**:

- Efficiently manage, and lead the team of IT NOC operations engineers.
- Ensures that the team is following the standard process as per the agreement with the customers.
- Act as the escalation point for all requests and incidents and solve project issues effectively.
- Responsible for managing the incident management process effectively through the incident life cycle and managing the communication with the stack holders.
- Facilitating work-around solutions to ensure system recovery with mínimal business impact
- Strongly maintain the SLA as per the company’s requirement
- Point of contact for all Major incidents.
- Responsible to review the incidents to ensure that the acceptable standards are always followed by the staff.
- Escalating any identified issues that require immediate action to stakeholders.
- Reviewing daily, weekly, and monthly statistics and present to the higher management
- Arranging the Post incident review meeting with the concerned parties involved.
- Responsible to monitors the whole environment for severe events, analyzing them, and logging events as incidents.
- Proficient in Manage Engine tools such as OpManager. AppManager, Site 24*7, and other Components or similar experience with different monitoring tools.
- Good knowledge of monitoring protocols and the difference between them.
- Good leadership and communication skills.
- Good knowledge of network solutions.

**Technical Experience**
- NOC operations
- Network Connectivity and troubleshooting
- Incident / Problem Management
- Change Management
- Availability Management
- Vendor Management
- Continual Service Improvement
- Service reporting and delivery
- Capacity Management
- SLA Targets

**Qualifications**
Any Graduate
**Additional Information**
Annual Flight Tickets

Medical Insurance

Annual Paid Leaves


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