Receptionist (Uae National) - Bateen World Academy

2 months ago

Abu Dhabi, United Arab Emirates Aldar Academies Full time

Aldar Academies are seeking a Receptionist for Bateen World Academy commencing immediately.

Bateen World Academy is located in the center of the city of Abu Dhabi and is a hugely popular school based in a vibrant community. The school is a high-achieving British and IB World School (Years 7 to 13) easily exceeding IB Diploma global averages year on year and achieving outstanding I/GCSE results. The school recently expanded into primary years, starting with FS2 to Year 3, and developed this year to include a full primary provision, FS2 to Year 6. The Primary Years Programme (PYP) is an exciting addition and provides the community with an all-through school experience from FS1 to Year 13 offering PYP, UK, and IB Diploma options.

This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.

**REQUIREMENTS**

**Minimum Qualifications**
- High School Certificate/Diploma or bachelor’s degree certificate

**Minimum Experience**
- 2 years’ experience in a receptionist or customer-facing role in the region
- Experience in a school or education setting is preferred

**Job Specific Knowledge & Skill**
- Fluent standard of English communication skills, written and oral.
- Attention to detail with diligent follow up, and able to execute in a timely manner
- Effective communicator at different levels, both orally and in writing.
- Strong interpersonal skills to aid in daily contact with customers in a diverse multi-cultural environment
- Computer literate, including all social media platforms.
- Attentiveness, able to listen effectively and ask questions
- A team player, willing to support colleagues to deliver results
- Willingness to learn
- Skilled in multi-tasking and handling pressure.
- Organizational ability, of self and others with impeccable office management skills
- Arabic speaking, reading and writing is preferable

**WHAT WE OFFER**

Aldar Academies are a family of world-class, child centered, and innovative schools based in the UAE. We educate over 25,000 students across our group of owned and managed schools and as we grow so does our need for highly skilled, inspirational, and dedicated school leaders. We offer an attractive remuneration package including medical cover, flights, housing, and free child school places. Our future-focused learning model includes both students and staff and so we place a special emphasis on professional development, coaching and training.

Aldar Academies are keen to hear from like-minded, forward-thinking school leaders who would welcome the challenge and opportunities that we have to offer.

**Main Duties**
- Provide high-quality customer service to all potential and existing customers.
- Your main responsibilities will include providing information to visitors on a full range of topics, answering phone calls in a courteous manner, and maintaining a database of school visitors.

**Specific Duties**
- Deliver high-quality customer service to all visitors and staff, representing the Academy in a professional manner
- Greet visitors in a friendly and helpful manner
- Have a strong knowledge of the key information about the Academy
- Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage
- Assist with school tours when necessary
- Provide general clerical/administrative support e.g., updating attendance registers
- Photocopying, filing, faxing, completing standard forms, responding to routine correspondence
- Undertake word-processing and other IT-based tasks e.g., database, excel, Internet research
- Produce lists/information/data as required e.g., class lists
- Sort and distribute mail
- Attend and participate in relevant meetings as required
- Answer, screen and forward incoming phone calls in a friendly and professional manner (following our standard telephone etiquette/ protocol)
- Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
- Assist the Admissions team with in-bound and out-bound calls
- Log admissions enquiries into the school MIS - database
- Update calendars and schedule school tours
- Arrange transportation for visitors when required.
- Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
- Respond to telephone calls and enquiries courteously and direct calls to appropriate school personnel, using the School Referral System
- Drive enrolments by promoting schools and summer programmes to prospective parents through conducting outbound calls.
- Assist with tasks assigned as and when required by the management team.
- Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post (ie.lead nurturing, parent tours)
- Perform other duties as requested by direct and dotted-line

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