Customer Service Executive

3 weeks ago


Abu Dhabi, United Arab Emirates BS Group LLC Full time

**Key Responsibilities**:
- Manage large amounts of incoming phone calls.- Generate sales leads.- Identify and assess customers’ needs to achieve satisfaction.- Build sustainable relationships and trust with customer accounts through open and interactive communication.- Meet personal/customer service team sales targets and call handling quotas.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.- Keep records of customer interactions, process customer accounts and file documents.- Follow communication procedures, guidelines and policies.- Take the extra mile to engage customers.

**Key Requirements**:

- High school diploma.
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.



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