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First Mile Manager, Amxl Trans

7 months ago

Dubai, United Arab Emirates Q-Express Documents Transport Full time

1+ years of employee and performance management experience
- Bachelor’s degree (or working towards a bachelor’s degree)
- Advanced proficiency in written and verbal English and local language
- Relevant experience in performing data analysis

Our First Mile Manager is focused on building the world’s most Customer and Seller focused company, allowing for flawless logistic process from Amazon Marketplace.

We are looking for a highly motivated professional to be responsible for the planning, organization, and oversight of the Marketplace collection and return operations of our Dubai, UAE, Sort Centre.

Key job responsibilities
The First Mile Manager is responsible for building a Customer and Seller obsessed culture and will aid in long-range planning; design, development, and implementation of quality improvement initiatives targeted at service improvement; staff productivity; and Customer and Seller satisfaction.
The First Mile Manager must manage both the Seller and Customer Experience through leadership and vision, daily operational management and continuous process improvements.
In addition, the right individual will have solid business judgment, ability to effectively communicate site goals, and drive a fast paced organization to deliver results with a focused and pragmatic approach to the business.
A strong record of employee and customer advocacy, people development and high judgment are critical for this role.

Dubai, ARE
- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience in a logístical working environment
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment