Last Mile Coordinator
6 months ago
**Last Mile Delivery Coordinator**
**DESCRIPTIPON**:
The Last Mile Coordinator will play a key part in driving operational excellence and delivering successful business results. This is an excellent opportunity to showcase your expertise in last-mile logistics, route optimization, and customer service to coordinate and monitor delivery operations. From scheduling deliveries to managing driver routes and addressing customer inquiries, your skills will contribute to exceptional last-mile experiences and customer satisfaction
**Responsibilities**:
- Address customer issues promptly and provide timely updates on order status to ensure customer satisfaction.
- Enhance the customer experience by providing real-time order visibility, tracking, and notifications.
- Establish and optimize delivery routes and schedules to ensure on-time deliveries.
- Analyze customer orders, assess order volume, and plan for peak delivery times
- Monitor and manage the performance of delivery services, identifying areas for improvement and implementing corrective action plans when necessary.
- Perform any other related tasks as required.
**Qualifications**:
- Minimum of 2-4 years of experience in last-mile delivery operations, preferably in a managerial role.
- Proven ability to multitask, prioritize, and manage conflicting priorities in a fast-paced environment.
- Excellent problem-solving and analytical skills.
- Proficiency in using a variety of order management and tracking software.
- Strong data entry, data analysis, and report-generating skills.
- Ability to work independently and collaboratively as part of a team.
- Effective verbal and written communication skills
- Strong analytical and reasoning skills; identifies trends and summarizes issues and potential root causes.
- Should have Bike license required.
License/Certification:
- bike driving license (required)
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