Ground Crew Manager

4 days ago

Abu Dhabi, United Arab Emirates Farah Experiences Full time

**Job scope:
- Manages a team of ground crew colleagues and comms controllers.
- Manages ground crew and comms control schedules
- Ensures computer systems are running efficiently
- Holds regular briefings for the GC and comms control colleagues
- Attends regular meetings with their manager
- Delegates tasks and ensures goals are met
- Trains colleagues on how to use the Tunnel 3system.m
- Handles customer complaints
- Ensures departmental policies, procedures and performance standards are being implemented and maintained throughout their area
- Review department policies and update them when necessary
- Ensure inventory and stock is well managed
- Preform other duties given to him/her by the operations director
- Understands live promotions and helps create new ones
- Ensures a smooth customer journey
- Makes development plans for GC colleagues and conducts appraisals
- Approves any shortages
- Applies or approves a credit note when necessary
- knowledge and understanding of all areas of the experience
- Has the ability to manage time effectively while setting the tone of the team though modeling and leadership
- Interviewing and hiring new employees
- To enforce and adhere to all UAE laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain a clean safe and hygienic environment for all guests and colleagues
- To ensure any broken or damaged equipment is reported and monitored effectively
- To manage food and beverage inventory, ordering and stocking
- To lead and manage the food and beverage department
- To maintain a safe and healthy working environment that is compliant with local regulations (ADFCA) and international (HACCP) best practices
- To recruit, train and develop a team which passionately delivers guests service excellence
- To monitor food and beverage operational, food safety and hygiene reports to be updated on the daily events in the department To enforce and adhere to all UAE laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain a clean safe and hygienic environment for all guests and colleagues

**To be considered for the role, you will need to have**:

- Bacheor Degree or equivalent
- Minimum 2 years' experience working within a theme park / climbing gym or wind tunnel
- 2 years working in a guest experience role
- English intermediate speaking and writing skills or higher
- Knowledge on how to work MS programs
- Outside of the box thinking
- Proactive

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