Ground Crew

2 months ago


Abu Dhabi, United Arab Emirates Farah Experiences Full time

Job Scope
- Ensure all departmental checklists, opening and closing procedures are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
- Ensure all Waivers and T&C's are signed before the experience commences
- Book in and Check in customers to their relevant experience
- Serve customers by helping them select products.
- Help answer customers questions and queries
- Directs customers to the experience they have chosen.
- Provides outstanding customer service.
- Manages financial transactions.
- Assists with inventory, including receiving and stocking merchandise.
- Deal with any internal or external customer requests
- Handle minor complaints of the guests
- Greet and direct customers
- Provide accurate information (e.g., products, pricing, merchandise etc.)Ensure merchandise areas are fully stocked

Desirable:

- Higher secondary or equivalent
- year as a front-line colleague in the entertainment / leisure industry, specifically
Operations. Has handled money transactions and worked with customers on a
face-to-face basis.


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