Cluster Assistant Learning

6 months ago

Dubai, United Arab Emirates MOVENPICK Full time

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**We are Heartists®**

“Heartist®” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things

***We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

**Life in Movenpick**

The Place to Savour Life
- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them
- and good for the world.

Hotel:
**Movenpick Hotel & Apartments BUR DUBAI**

**Movenpick Hotel Apartments AL MAMZAR DUBAI**

**Job Description**:
**The Role**

The Assistant Learning & Development Manager (reporting to the Director of Talent & Culture Department) is responsible and accountable for the implementation and leadership of Learning & Development initiatives within the property, to establish a continuous learning, development and improvement culture. They proactively seek to implement L&D initiatives to improve the performance of the hotel, while complying with all Corporate, Area and local requirements. The execution of this role is to be in line with Accor vision, values and Heartist behaviours at all times.

**Key Deliverables and Responsibilities**

**Establishment Training Tools**
- Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Area Director of Learning & Development.
- Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
- Helps in coordinating and supports yearly performance reviews for supervisory staff together with the T&C Resources Department.
- Orders and organises distribution of Training Certificates.
- Ongoing information of arising problems or conflicts within the departments on a confidential basis.
- Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.

**Administration**
- Compiles course/training requirements and attendance.
- Compiles hotel inspection reports, on the job observance.
- Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
- Counseling of supervisors/heartist in training matters (How to Train, etc.).
- Establishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements.
- Implements MHR Learning & Development standards
- Co-ordinates up-dating of personal files of heartist together with the T&C Resources Department.
- Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property
- Proper Quality Reporting and action planning implementation according to time frame.

**Training**
- Training of in-house Departmental Trainers, and selecting of those to cover every required field
- Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
- Ensures that departmental training schedules are established every month in advance.
- Oversees the property induction process and programmes - including Onboarding and Heartist Culture
- Ensures completion of all training according to the company Training Matrix
- Evaluates and updates property training programmes and initiatives
- Identifies strategic partners for development and delivery of training when appropriate
- Drives e-learning within the property
- Follows up with participants of external courses (including Area Learning Forum and ACCOR Academy) to ensure learning is applied in the workplace

**Quality**
- Lead planning activities for Quality
- Lead a team of quality assurance committee that performs quality assurance checks. This includes hiring, skill development, and managing performance.
- Setting quality assurance objectives and ensuring that targets are achieved.
- Conduct monthly Quality Assurance meeting debate planning and action plans, and discussing the quality status quo and areas of development.
- Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys

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